Service Dispatcher - Dealership **SIGN ON BONUS bei Stokes Hodges Kia

Description

Stokes Hodges KIA - SIGN ON BONUS**

Stokes Hodges KIA, the premier state of the art KIA Dealership in the CSRA, is looking for a detail oriented, dependable team member to join our service department as a dispatcher.  

Job Summary:

The Service Dispatcher plans, organizes, leads and controls the flow of repair orders through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Responsibilities:

- Coordinate assignments for service technicians.

- Communicate effectively with customers to gather service request details and provide updates on service status.

- Monitor and manage service call queues to ensure timely and efficient service delivery.

- Prioritize and assign service requests based on urgency and technician availability.

- Maintain accurate records of service requests, resolutions, and customer interactions in the company’s DMS.

- Collaborate with service technicians to provide necessary support and resources for successful service completion.

- Ensure compliance with company policies and procedures during service dispatch operations.

- Assist in resolving customer complaints and escalating issues to appropriate personnel when necessary.

- Analyze service metrics and reports to identify trends and areas for improvement in service delivery.

We offer a competitive compensation package which includes benefits such as:

· Paid Time off and Holidays

· 401k Plan with Employer Match

· Medical/Dental Insurance - Company pays large portion of premium

· Vision Insurance

· Free Life Insurance

· Voluntary Life, Disability and Critical Illness Benefits available

· Vehicle Purchase and Service Discounts

**Sign on Bonus based on experience.

Requirements

-  High school diploma or equivalent. 

- Minimum of 1-2 years experience in a dispatch or customer service role. 

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal abilities

- Ability to work efficiently under pressure and in fast-paced environments. 

- Strong problem-solving skills and attention to detail.

- Ability to prioritize tasks effectively. 

· Ability to lift, stand, stoop, kneel, bend

· Valid Driver’s license and clean record

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