Senior Banquet Manager bei LOTTE New York Palace

Overview

The Overnight Banquet Manager is responsible for the leadership, supervision, and coordination of all overnight banquet operations. This includes overseeing the setup, service, and breakdown of banquet events according to established standards and client specifications, while ensuring a high level of guest satisfaction and team productivity.

Core Job Responsibilities

1. Event Readiness by Morning- Many corporate meetings, conferences, or weddings require early morning setups. An overnight manager ensures:

• Banquet rooms are properly set (tables, chairs, linens, decor)
• AV and tech is tested and ready
• Food and beverage staging is in place

1. Minimize Disruption to Daytime Operations- Daytime hours are often packed with events and guest activity. Overnight shifts allow:

• The evening manager to oversee ongoing functions until the rooms are ready to be turned for the next event
• Room transitions and setups without disrupting guests
• Use of shared event spaces without overlap
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1. Coordination with Multiple Departments- The overnight banquet manager acts as a liaison between:

• Clients and planners (ensuring setup matches expectations)
• Engineering and AV teams (to troubleshoot or finalize tech needs)
• Culinary and stewarding staff (to prep for early service)

1. Last-Minute Adjustments- Client needs can change up until the last minute. An overnight manager can:

• Implement changes to room layouts
• Add or remove seating, signage, or supplies
• Address issues before the client arrives

1. Quality Control & Standards- With fewer managers on duty overnight, a dedicated banquet manager ensures:

• Setups follow brand standards
• Everything is clean, functional, and presentable
• Nothing is overlooked before the event begins

At the Palace, Banquets operates and service over 20M as a true 24/7 department. Our Sales team consistently books event spaces back-to-back, creating a constant flow of overnight breakdowns and room resets for functions beginning as early as 5:00 AM. Most event spaces are in use until 8:00 PM, making it essential to have a dedicated manager overnight to oversee all room flips and ensure everything is prepared to perfection for the next day’s events.

Without an overnight manager, the burden of managing both evening events and overnight turnovers would

fall entirely on the afternoon manager. Given the complexity and precision required in resetting rooms according to exact client specifications, this is simply not feasible. Our housemen rely heavily on managerial guidance to complete setups correctly and on time.

At any given time, we may be managing multiple clients with distinct and often complex needs for a single event. For example, one client might be working with a 20-person AV team, another coordinating food and beverage logistics, and a third organizing 1x1 breakout sessions. Each of these clients expects—and deserves—dedicated, professional support from a manager. It is not appropriate, nor is it compliant with our policies, for clients to liaise directly with union staff.

Beyond policy, this is a matter of hospitality. We are in the business of building strong, trust-based relationships with our clients to ensure successful event execution and repeat business. If a manager is not present to welcome and support clients during their initial hours on-site, confidence in our ability to deliver begins to erode. Early engagement from our management team is critical to earning trust, setting expectations, and proactively addressing any issues. These relationships are foundational to both the smooth execution of current events and the future growth of our business.

The presence of a qualified overnight manager ensures:

• Precise execution of BEOs during room resets
• Professional client interaction and support
• Supervision and direction of overnight staff
• Operational continuity between dayparts

Given our 7-day operation and the need to cover at least three shifts per day, a minimum of four managers is required to maintain coverage and operational excellence. The overnight role is not just about resetting spaces—it’s about maintaining our service standards, protecting the client experience, and ensuring seamless transitions between events.

• Key Responsibilities:
• Collaborate directly with clients, technical teams, and audiovisual staff to coordinate and execute evening and overnight meeting room setups, ensuring seamless event readiness and client satisfaction.
• Supervise and direct overnight banquet staff in the setup and breakdown of all banquet functions including weddings, conferences, and meetings.
• Ensure room sets are completed accurately and on time according to BEOs (Banquet Event Orders).
• Conduct pre-shift briefings to communicate details of each event to the team.
• Maintain cleanliness and organization of banquet spaces and storage areas during overnight operations.
• Monitor quality and presentation of all setups, ensuring compliance with company standards and safety regulations.
• Collaborate with other departments (Catering, Sales, Housekeeping, Engineering) to ensure seamless event execution.
• Train, coach, and evaluate banquet team members; provide performance feedback and disciplinary action as needed.
• Maintain accurate inventory of banquet equipment and supplies, report maintenance needs.
• Handle guest issues or last-minute requests with professionalism and efficiency.
• Enforce hotel policies and procedures to maintain a safe and secure work environment during overnight hours.