Visitor Services Specialist bei City of Norfolk, VA
City of Norfolk, VA · Norfolk, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Norfolk
About the Department
The City of Norfolk is seeking a new member for the Visitor Services team at The Slover. The Slover’s Visitor Services team has a significant impact on the perception of The Slover and the City of Norfolk among guests, patrons, and clients. The role of the Visitor team is more than just greeting visitors or executing an event; it's about developing a positive rapport with the public and demonstrating reasons for them to return in the future. The Visitor Services Specialist develops and assists in overseeing event spaces and staff, creating a memorable experience for every visitor.
The Slover is a premier destination located in downtown Norfolk that contains a branch of the Norfolk Public Library system, the Sargeant Memorial Collection Archives, the Roy E. Hendrix Business center, Creative Studios, Venue Rentals, and a Café. The Slover encompasses three centuries of architecture which spans 138,000 square feet across seven floors. The City of Norfolk is a permanent Carnival cruise hub welcoming 150,000 guests a year. At just two blocks from the hub, The Slover is a destination for visitation, information, and activities for tourists in addition to our robust visitation from residents.
Position Duties
Essential functions include but are not limited to:
- Plans and coordinates special events by gathering data and answering questions regarding upcoming events, scheduling staff and outside lecturers, and making arrangements for decorators, equipment and entertainment.
- Provides assistance to patrons by answering telephone inquiries, greeting visitors, giving directions, conducting tours, and resolving problems.
- Manages staff by determining staffing needs, developing policies and procedures, assisting with recruiting, training and monitoring staff, maintaining personnel files, and preparing statistical reports.
- Managerial responsibilities include communicating with clients and guests, researching budget documents, overseeing training, and directing staff work performance.
Performs research for documents, compiles data for computer entry, and/or enters or oversees data entry and has responsibility for monitoring budget expenditures (typically non-discretionary expenditures) for a work unit of less than bureau size.
Functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.
Contacts others within the organization. These contacts may involve similar work units or departments within the City which may be involved in decision making or providing approval or decision-making authority for purchases or projects. Works with individuals outside the city who may belong to professional or peer organizations. Working with various state and federal agencies may also be required. Vendors and suppliers may also be called upon for information on purchases, supplies or products. Meetings and discussions may be conducted with customers, brokers and sales representatives.
Ability to lift and carry 25 pounds.
Minimum Qualifications
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school.
Two years of experience in customer service.
Preferred Experience:
- Ability to read contracts, reports, manuals, articles, training materials, policies, and general correspondence.
- Ability to write reports, contracts, policies, job descriptions, and general correspondence.
Analysis and judgment in accomplishing diversified duties. Exercise of independent thinking within the limits of policies, standards, and precedents.
Other Qualifications
Valid Driver’s License
