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Scheduler/Operator bei WestCoast Brace and Limb

WestCoast Brace and Limb · Temple Terrace, Vereinigte Staaten Von Amerika · Onsite

$31,200.00  -  $35,360.00

Jetzt bewerben

Description

Scheduler/Operator

Job Category: Non-Exempt (Hourly)

Location – North Tampa

Position Type: Full Time

Hours of Work: Monday- Friday – 8:30AM to 5PM

Travel: None – Onsite presence mandatory

Pay Range: $15.00 to $17.00 per hour dependent on experience


Job Summary:

  

As a telephone operator, you will be the voice and ears of our company. You will answer and direct (transfer) incoming calls. When needed, our operator takes and sends detailed messages. Scheduler/Operator will provide the highest level of customer service to patients, fellow employees and referral sources.


Essential Duties:

  

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

  • Ability to speak / project clearly and distinctly, and with friendly and courteous tone in both English and Spanish
  • Ability to use listening skills to put callers at ease and obtain accurate and complete information
  • Ability to think out-side of the box and anticipate the needs of the callers and co-workers
  • Ability to multi-task and handle multiple calls at one time
  • Ability to stay calm and collected
  • Ability to provide outstanding customer service
  • Ability to problem solve
  • A professional demeanor with a willingness to help
  • Experience is a fast-paced deadline-driven office
  • Outstanding verbal and written communication skills


Requirements

 Required Skills:

  • Great communication skills – both written and verbal
  • Strong interpersonal skills that are customer service focused
  • Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
  • Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.


Education & Experience

  • High School Diploma - required
  • Experience in reception duties in a high-volume environment
  • Healthcare industry experience - preferred
  • Bi-lingual in English and Spanish required

Mental, Physical & Performance Requirements:

  • Abilities in planning, organizing, delegating, and supervising.
  • Abilities in evaluating the effectiveness of existing methods and procedures.
  • Abilities in problem solving.
  • Effective verbal and written communication
  • Ability to read, concentrate, interpret, analyze information and apply to procedures -
  • Ability to set priorities among multiple requests, keep organized, and adjust to change
  • Ability to interact with patients, medical and administrative staff, and the public effectively
  • Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
  • Involves sitting approximately 90 percent of the day, walking or standing the remainder
  • Continuous use of hands for keyboarding and data entry

Performance Requirements:

  • Attendance onsite mandatory
  • Ability to maintain work schedule and handle stamina throughout the day with workflow
  • Ability to handle confidential information
  • Ability to meet deadlines, adjust to changing requirements, and stress

Westcoast Brace & Limb requires new employees to pass a background screening and provide a minimum of two work related references. 

Jetzt bewerben

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