Account Specialist bei Construction Specialties, Inc.

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cu%3E%3Cspan style=%22line-height: 107%; font-family: Arial, sans-serif;%22%3ECONSTRUCTION SPECIALTIES, INC. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/u%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0in; background: white;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EFounded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. %3C/span%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3EOur products are a part of some of the most iconic buildings around the world%3C/span%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3E%26ndash;%3Cspan style=%22mso-bidi-font-weight: bold;%22%3Efrom the world%26rsquo;s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. %3C/span%3E%3Cspan style=%22background: white;%22%3EIf you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we%27re the right place%3C/span%3E %3Cspan style=%22background: white;%22%3Efor you. %3C/span%3E%3C/span%3E%3Cspan class=%22ui-provider%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3ECS: People. Buildings. Better.%3C/span%3E%3C/span%3E%3Cspan class=%22ui-provider%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0in; background: white;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan class=%22ui-provider%22%3E%3Cspan style=%22font-family: Arial, sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0in; background: white; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Ci%3E%3Cspan style=%22line-height: 107%; font-family: Arial, sans-serif;%22%3EQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.%3C/span%3E%3C/i%3E%3Cspan style=%22line-height: 107%; font-family: Arial, sans-serif;%22%3E%26nbsp;%3Ci%3E%3Co:p%3E%3C/o:p%3E%3C/i%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cdiv style=%22box-sizing: border-box; color: rgb(51, 51, 51); font-family: %27Myriad Pro%27, myriad-pro, Helvetica, Arial, sans-serif;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Csup style=%22box-sizing: border-box; font-family: Arial;%22%3E%26nbsp;%3C/sup%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cdiv style=%22box-sizing: border-box; color: rgb(51, 51, 51); font-family: %27Myriad Pro%27, myriad-pro, Helvetica, Arial, sans-serif;%22%3E%0A%3Cdiv%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3E%3Cu%3E%3Cspan style=%22font-family: Arial;%22%3ESCOPE OF POSITION:%3C/span%3E%3C/u%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cdiv%3E%3C/div%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22background-color: white; font-family: Arial;%22%3EResponsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the contact regarding scheduling, shipping and lead times. Coordinate and process requests. Assist customers with orders and advises status of orders in process. Courteously and promptly resolves customer questions and problems or properly refers them to the appropriate person. Complete related records, reports, and documentation as determined by the Department Manager.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cdiv%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cb%3E%3Cu%3E%3Cspan style=%22font-family: Arial;%22%3EESSENTIAL DUTIES AND RESPONSIBILITIES:%3C/span%3E%3C/u%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cdiv%3E%3C/div%3E%0A%3Cp style=%22margin-top: 0px; margin-bottom: 0px;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cem%3E%3Cspan style=%22font-family: Arial;%22%3ETo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following: %3C/span%3E%3C/em%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul type=%22disc%22%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EProcess requests from Sales, Representatives and Customers, including data entry, process orders, schedule, and deliver to the assigned production department.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EReceive and responds to concerns regarding order status.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EAchieve and maintains rapport with customers.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EFollow up on inquiries for order status information. Works closely with production regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EHandle the needs of Representatives, customers, and CS personnel for assigned area(s).%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EWork with customers to offer alternatives as necessary to meet customer needs.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EReview orders to determine product data such as types, quantities, specifications and scheduled delivery dates.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3ESet up and maintain inventory controls and levels to conform to budgets and forecasts.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EDetermine material requirements for assigned department. Release orders for materials to outside vendors and expedite when necessary. Order special materials when required.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EWork with Management and Marketing to prepare specifications for quality, quantity, delivery and service required to meet customer/sales representative needs. Assist as necessary in supplying materials and samples for catalog shoots, trade shows, and special training materials.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3ESupply materials to Engineering when requested.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EKeep customer, representative, sales personnel, and management appraised of the order status.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EExpedite rush orders, order changes, cancellations, material shortages or other conditions that affect meeting required ship date.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22font-family: Arial;%22%3EMaintain contacts with sales representatives and customers to follow up sample efforts and to keep informed on needs of sales personnel and customers. Service needs and maintains satisfaction within the limits of established service policies.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color: rgb(0, 0, 0);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22color: #000000;%22%3E%3Cspan style=%22vertical-align: super; font-family: Arial;%22%3EAssist with product releases. Coordinates with Marketing on product catalog distribution%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22vertical-align: super;%22%3E%3Cspan style=%22font-size: medium;%22%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3C/div%3E%0A%3C/div%3E

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)

• Associates degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
• Ability to maintain effective interpersonal relationships with internal and external customers.
• Must be able to build positive working relationships.
• Ability to excel in team environment.
• Excellent written/oral communication skills
• Strong computer literacy
• Strong organizational skills
• Ability to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.
• Excellent follow-up skills.
• Demonstrated ability to initiate action when confronted with a problem.
• Must have high stress tolerance levels.

SUPERVISORY RESPONSIBILITIES:

• none

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