RLC Registration Supervisor-(Administrative Aide)-Recreation & Parks bei Howard County Government, MD

About the Department

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
This position is responsible for the management and supervision of the Before and After Care section of the Registration Division. This section manages the registration process for the Before and After Care (RLC) programs, including billing, waitlists, withdrawals, refunds, and financial assistance.

STARTING SALARY HIRING RANGE:
$23.87 - $26.11
$49,650 - $54,309

CLASS DESCRIPTION:
Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior.   Work typically involves administrative support work, technical tasks, and secretarial work assisting legal staff or an executive level government official.  May apply bookkeeping, accounting and data processing principles to accounting and financial record keeping and reporting systems at the advanced technical level.  Work at this level may also include independent responsibility for a significant administrative or clerical process. 

Position Duties

Includes the following. Other duties may be assigned.

• Works and cooperates with co-workers and supervisors at all levels.
• Learns and performs all essential job functions accurately.
• Assist in all areas of registration including supervision of staff work assignments and assistance with special projects.
• Process registrations via telephone, walk-in, fax, and mail.
• Complete and proof data entry of seasonal programs.
• Serves as back-up to Registration Supervisor for responsibilities that include the reconciliation and verification of daily deposits and evening closing.
• Approve leave and review timecards.
• Manage the registration process for the Before and After Care (RLC) to include billing, collection of past due payments, automatic payment set up, waitlists, withdrawals and refunds.
• Complete the monthly past due process for all childcare customers and coordinating with the RLC managers.
• Attend monthly Recreational License Childcare monthly meetings and work directly with the managers to make sure the monthly process is smooth for customers.
• Research payment issues for RLC customers. 
• Serve as a resource person for any childcare policy and concerns staff may have with customers.
• Supervise 4 registration staff and 2 contingent staff to include those handling the RLC enrollment process and the Finance Assistance application process and State scholarships.
• Complete reports for RLC waiting list and enrollment numbers.
• Research payment and approve with signature the FSA (Flexible Spending Account) for summer camp and childcare customers.
• Facilitate monthly Customer Services Staff Meetings.
• Provide customer services to both the internal and external customers. 
• Responsible for identifying and applying good sustainability practices into all aspects of Department operations.
• This position may be deemed as essential, in an emergency, at the discretion of the Director.

SUPERVISORY RESPONSIBILITIES:
Directly supervises four (4) full time and two (2) contingent employees in the Department of Recreation & Parks.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Qualifications

Associates degree and two (2) years of experience, or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in public relations, accounting procedures, and data entry.
• Competent knowledge of Windows, Excel, Word, and ActiveNet.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit and use hands to touch, handle, or feel.  
• The employee is occasionally required to stand, walk, and reach with hands and arms. 
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:

LANGUAGE SKILLS:

• Ability to read and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

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