Parts Coordinator bei Reliable Heating & Air

Summary
This ENTRY LEVEL role seeks a detailed-orientated individual with a passion for customer service and industry specific knowledge.  In this role, the Parts Coordinator would provide HVAC parts related service and support to customers and team members both in person and over the phone. The coordinator is also responsible for parts identification, order management, inventory selection and pricing, and receiving and stocking inventory.   

 
Essential Functions 

• Answer incoming phone calls from customers, service technicians, and vendors.
• Create new part jobs including all necessary information from the vendor order confirmations into Service Titan.
• Receive technician truck stock replenishments.
• Receive technician parts, notate customer accounts, and schedule return part replacement appointments in Service Titan.
• Receive all used warranty parts back into Service Titan.  Complete vendor warranty claims via website and paper form.
• Handle and resolve a variety of customer concerns, complaints, and questions by phone and text messages across all lines of business while documenting customer jobs thoroughly.
• Resolve problems by clarifying issues, research, exploring answers and alternate solutions.
• Communicate with customers on the status of part order calls.
• Follow up on complicated calls to ensure customer satisfaction.
• Complete consumable replenishment requests from service technicians.
• Maintain inventory levels and ensure accurate stock counts.
• Coordinate with runners, courier service, and other office locations to ensure timely delivery of parts.
• Maintain a safe and clean work environment by promoting and adhering to all safety rules and regulations.
• Perform other duties as assigned. 

 
Qualifications 

• HS Diploma or GED Equivalent
• HVAC Parts knowledge preferred but not required.
• Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns.
• Strong organizational skills and attention to detail
• Ability to multi-task in a fast-paced environment
• Proven ability to process high volumes of work with great accuracy.
• Excellent written and oral communication skills
• Excellent customer service skills 
• Must be able to do frequent lifting of 10-65 lbs.
• Must be able to occasionally grasp, kneel and pull.
• Must be able to frequently sit and stand

At Reliable Heating & Air, we believe our people are our greatest asset. We foster a supportive and inclusive work environment where your growth is prioritized. With competitive pay, ongoing training, and opportunities for career advancement, we’re committed to helping you FIND YOUR LIMITLESS. Join a team that values innovation and integrity while making a difference in the homes and businesses we serve. If you’re looking for more than just a job, but a rewarding career where your skills are valued and your development is encouraged, Reliable Heating & Air is your destination of choice.

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

 Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.