- Professional
- Optionales Büro in Richmond
We are seeking a Master Trainer to oversee the daily operations of our driver and installation team. The ideal candidate will be an experienced leader with strong communication, coaching, and team-building skills, as well as a solid background in final mile delivery, appliance installation and/or logistics.
The Master Trainer will play a key role in developing and delivering training programs, ensuring our teams maintain the highest standards of safety, efficiency, and customer service.
Responsibilities:
Lead, train, and mentor driver and installation teams.
Conduct Pre -site inspections to validate site preparedness.
Conduct new-hire training and orientation programs.
Track and evaluate each new hire’s mentorship period.
Perform ride-along delivery inspections and prepare detailed reports.
Review inspection results with delivery teams and management.
Assist in developing training solutions for challenges identified during deliveries.
Provide coaching and problem-solving support to enhance team performance.
Ensure compliance with company policies, safety procedures, and quality standards.
Qualifications:
Final mile delivery/logistics
Experience in home appliance installation (refrigerators, microwaves, ovens, dishwashers, washers, dryers, monogram including built in refrigeration, chimney hoods).
Proven leadership experience with driver/installation teams.
Fluent in English, both written and spoken (Spanish bilingual preferred).
Valid driver’s license with an insurable driving record.
Ability to pass a background screening.
Strong customer service skills, including the ability to de-escalate concerns.
Excellent communication, coaching, and problem-solving skills.
