Business Solutions Coordinator bei City of Rochester, MN
City of Rochester, MN · Rochester, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Rochester
About the Department
The City of Rochester welcomes applications for
Business Solutions Coordinator
Rochester Public Utilities
The 2025 starting salary range is $88,718 to $104,375 with advancement to $130,469.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
Position Duties
The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment.
*Enterprise Solutions
Design, implement, and support Microsoft 365 solutions or other enterprise tool tailored to meet business needs, leveraging tools such as SharePoint Online, Teams, Power Platform, and Exchange Online.
- Lead the deployment and adoption of Microsoft 365 solutions, providing technical expertise and support to end-users.
- Partner with internal stakeholders to understand business needs and analyze the best strategies to meet their needs.
- Stay updated on the latest features and capabilities of Microsoft 365, exploring new functionalities, and evaluating their potential impact on organizational operations.
- Integrate Microsoft 365 applications with other systems and platforms within the organization's IT ecosystem, ensuring seamless data flow and interoperability between different systems to support end-to-end business processes.
- Engage with Microsoft or third-party vendors as needed to obtain support, escalate issues, or explore additional solutions and services that complement Microsoft 365 offerings.
*Organizational Technology Training
- Assess training needs and develop technology-focused training programs to enhance employee skills and knowledge.
- Design and deliver training sessions on technology topics such as Microsoft 365 applications, digital tools, and best practices.
- Conduct training sessions and workshops to educate end-users on how to effectively utilize enterprise tools including Microsoft 365 tools and services.
- Customize training programs to meet the specific needs of different departments or job roles within the organization, ensuring relevance and effectiveness.
- Monitor training effectiveness through assessments, surveys, and feedback from participants, and adjust as needed to improve outcomes.
- Collaborate with internal stakeholders and external training providers to optimize training delivery and maximize impact.
*Graphic Design and Brand Specialist
- Collaborate with cross-functional teams to ensure consistency in brand messaging and visual identity, aligning with organizational values and objectives.
- Enhance and maintain brand guidelines, including logo usage, color palette, typography, and tone of voice, to ensure brand integrity and recognition.
- Produce various design templates for organizational use such as brochures, flyers, posters, infographics, presentations, and digital assets (e.g., social media graphics, website banners) to support marketing and communication efforts for the programs.
- Work with external vendors, such as printing companies or freelance designers, to outsource specific design tasks or projects, ensuring that vendor deliverables meet quality standards and are delivered according to agreed-upon timelines.
Continuous Improvement
- Lead and facilitate continuous improvement projects to enhance productivity, reduce costs, and improve quality and customer satisfaction.
- Use tools such as process mapping and root cause analysis to identify inefficiencies and areas for improvement.
- Support organizational change initiatives by ensuring engagement, communication, and smooth transitions.
- Promote a culture of continuous improvement through employee engagement and recognition programs.
- Conduct regular assessments and audits to ensure standardization and compliance with improved processes.
- Partner with departments to understand their workflows and propose optimized solutions.
- Develop and deliver training sessions and workshops on continuous improvement tools and methodologies
- Study departmental processes, workflow, methods and procedures to design functional solutions.
- Problem-solve issues and coordinate external vendor/consultant services, as needed.
*Provide maintenance and ongoing support
- Troubleshoot functional issues and recommend appropriate solutions independently or with service providers as needed.
- Monitor and evaluate the effectiveness of solutions and create enhancements to conform with changing requirements.
- Support ongoing maintenance and upgrades as needed.
Assist with special projects and perform other duties as assigned.
*ESSENTIAL FUNCTIONS
Minimum Qualifications
Education and Experience
A Bachelor's degree in computer science, information technology, business administration, graphic design or closely related field from an accredited four-year college or university AND three (3) years of full-time experience designing, implementing, and supporting enterprise solutions or continuous improvement programs.;
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job may also be considered.
Desirable Qualifications
- Experience in developing and delivering end-user training programs, preferably in a technology-related field.
- Demonstrated proficiency of graphic design, branding principles and experience in brand management.
- Possess or ability to obtain certifications or training in Microsoft business applications such as Microsoft Certified: Power Platform App Maker Associate or Microsoft Certified: Dynamics 365 Fundamentals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures for learning
Tech Savy: Anticipating and adopting innovations in business-building digital and technology applications
Cultivates Innovation: Creating new and better ways for the organization to be successful
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Other Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: business applications and processes; business practices and procedures; various technology platforms; software applications including Microsoft 365; network architecture; process analysis, design and implementation; and budgetary principles.
Skill in: communicating effectively, clearly and concisely both in writing and verbally; relating to others interpersonally; troubleshooting and problem-solving; thinking creatively with a passion for innovation and continuous improvement; being a proactive, supportive, and flexible team member to ensure the success of all initiatives and ever-changing business requirements.
Ability to: translate complex technical concepts in clear, concise business terms; effectively collaborate with cross-functional teams; plan work and provide direction to other employees; adapt style to the audience to enhance training or facilitation of meetings; exercise good judgment in analyzing work priorities; monitor trends and recommend process improvements; have a strong focus on customer service; entertain curiosity and be willing to learn new information.
PHYSICAL AND ENVIRONMENTAL CRITERIA
In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.
In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:
Continuous demands: sitting, fine dexterity,
Occasional demands: standing, walking, reaching, handling, lifting, carrying
Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch.
Environmental conditions that may exist in the performance of the essential functions of this job include:
NONE (not substantially exposed to environmental conditions)
