Care Management Coordinator bei SAGE

TITLE: Care Management Coordinator

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare.

Summary:

The Care Management Coordinator provides essential administrative and clinical support within the Care Management department, with responsibilities split between program operations support and direct service delivery to participants.

Responsibilities:

Administrative Support

• Provide administrative support to the Care Management department, including the Director and Assistant Directors.

· Enter units of services rendered into care management systems, quality-check the information provided by other department staff, and generate monthly and quarterly reports.

· Assist in client assignments to members of the Care Management team.

· Receive, track, and process departmental vendor invoices for financial reimbursement, and collaborate with the Finance Department to insure timely payments and quality control.

· Compile and submit funder/internal reports, including all pertinent documentation for quality assurance purposes.

Client Service Delivery

• Provide case management, information, referrals, and advocacy to SAGE clients and participants.

• Open cases, assess ongoing client needs, develop care plan strategies, conduct home visits, and accompany clients to scheduled appointments.

• Conduct department intakes and registrations, complete phone screenings, and assist with mental health surveys.

• Administer benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities.

• Collect and enter all client service unit data and client notes in databases thoroughly and in a timely manner in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements.

• Attend program events, organization meetings, funder trainings, and community outreach events.

• Perform other tasks and duties as assigned.

Preferred Qualifications:

• B.A. in social work or a related field, or sufficient professional experience in a similar role

• Demonstrated work experience in similar position involving equivalently complex data management, departmental compliance, and other pertinent administrative tasks

• Knowledge of electronic records systems and Salesforce strongly preferred

• Familiarity with LGBTQ+ communities

• Spanish fluency strongly preferred

• Strong written, proofreading and verbal communication skills

• Computer-literate, with fluency in MS Office Suite, with particular emphasis on Excel (must be at least an intermediate user)

• Self-starter with good organizational and time management skills

• Ability to work independently and as a member of a team

• Support for SAGE Mission and Core Values.