Technology Associate, District - 12 Months [SY22-23] bei Foxborough Regional Charter School

Technology Associate - Foxborough Regional Charter School

Job Title: Technology Associate

Department: Operations – Technology

Reports To: Lead Tech Associate

Location: Foxborough Regional Charter School (FRCS), Foxborough, MA (Onsite)

FLSA Status: Full Time, 12 Month (730am - 330pm), Non Exempt

Core Responsibilities

 * Tier 1 & Tier 2 Technical Support: 

   * Provide frontline technical support for desktops, laptops, Chromebooks, printers, and other school technology.

   * Respond to help desk tickets, emails, and in-person requests in a timely and professional manner.

   * Troubleshoot issues related to login access, connectivity, and platform usability across systems like Google Workspace, the Student Information System, and learning platforms.

   * Set up and support technology for school events, standardized testing, and staff trainings.

Device & Systems Management

   * Prepare, configure, and deploy devices to students and staff, ensuring accurate asset tagging and inventory management.

   * Maintain and support the school's fleet of Chromebooks and staff laptops, including routine maintenance, updates, and repairs.

   * Assist in managing devices through the Google Admin Console and other mobile device management (MDM) systems.

Infrastructure & Project Support

   * Perform basic network troubleshooting, such as checking Wi-Fi access points and diagnosing connectivity issues.

   * Support the setup of classroom audiovisual and peripheral technology.

   * Participate in technology projects involving systems upgrades, infrastructure improvements, and network optimization under the guidance of the Director of Technology.

Documentation & Communication

   * Maintain detailed documentation for device deployment, support procedures, and help desk activity.

   * Collaborate with other school departments, Lead Tech associate and the Director of Technology on various projects.

Key Performance Indicators (KPIs)

 * Timeliness and efficiency of help desk ticket resolution.

 * Accuracy and organization of technology inventory and asset tagging.

 * Reliability and functionality of classroom and event technology setups.

 * Positive feedback from staff and students regarding technical support.

 * Quality of documentation for support procedures and deployments.

Required Skills and Qualifications

 * High school diploma or equivalent (associate’s degree or coursework in IT preferred).

 * At least one year of relevant IT support experience, ideally in a school or service-oriented environment.

 * Proficiency in troubleshooting Windows, ChromeOS, and Google Workspace for Education environments.

 * Strong customer service and communication skills.

 * A commitment to the school's mission and ability to work with a diverse community.

 * Ability to lift and move equipment up to 40 pounds. Can access ladder and troubleshoot secure data closet wiring. 

 * Experience with help desk ticketing systems (e.g., IncidentIQ) and familiarity with K-12 educational settings is a plus.

Salary and Benefits

Salary Range: $55,000 to $65,000 annually, commensurate with experience

FRCS offers a comprehensive benefits package including health, dental, and retirement plans, as well as paid time off and professional development opportunities