Senior Product Operations Manager bei Thesis

Reports to: Product Operations Director

Department: Operations

Classification: Temporary, Non-Exempt (Potential for Temp-to-Perm)

Note: Our Airtable team is growing rapidly and we are always on the hunt for talented Airtable builders to join our team in a temporary capacity! If you are interested in working with us, you can submit an application through this job posting. This will allow you to share information about yourself and your availability. You will then be added to our talent community where you'll be considered and contacted as opportunities arise - you always have the choice to say "not now" if/when we reach out.

WHO WE ARE

We are Thesis. Proudly headquartered in Portland, OR, for over 20 years, we're a digital agency hell-bent on humanizing the relationship between people and brands. Our values guide what we do, our culture is built upon the belief that our strength is in our approach, and our work is only as strong as the people, data, creative spirit, and diverse perspectives we put behind it.

THE JOB

The Senior Product Operations Manager is responsible for executing client-facing Airtable implementations. This role focuses on configuring Airtable to meet client needs while managing the balance between technical and tactical realities. Effective communication and maintaining strong client relationships are essential. The role primarily handles the physical setup of Airtable implementations and requires an advanced understanding of Airtable and software implementation.

AS A PERSON, YOU ARE:

• A Collaborator: Internally, this role collaborates with other Airtable builders and producers to provide support and expertise. Externally, this role collaborates directly with clients as part of the Thesis team of experts. This role partners with all levels of stakeholders across both the internal and client teams.

IN THIS ROLE, YOU WILL:

• Build and configure: Stand up from zero or augment existing Airtable systems, tailoring Airtable solutions to meet changing client needs and business objectives.

• Be an expert: Be a subject-matter-expert for all things Airtable and when expertise isn’t available, coordinate to find an answer or solution. 

• Manage & orchestrate support: Have the know-how to take individuals or teams through an introduction of a new product. Interpret product updates, apply them to existing processes, and prepare wide-scale training as needed. Contribute to and lead, when required, quality training programs.

• Implement best practices: Inform best practices and standard operating procedures for the client teams who use the tools we provide. Partner with others on the team to create and maintain this documentation. 

• Be responsible: Mindfully manage your time to provide precise solutions that center the user and stay in sync with project scope and timelines.

AS FOR EXPERIENCE, YOU NEED:

• 3+ years experience in an Airtable-building role. 

• Deep understanding of Airtable, including interfaces, formulas, linked records, and automations.

• Proficiency in, Asana, Wrike, Harvest, Slack, Notion and other project management, time tracking, communication and knowledge management tools is a plus.

• Experience creating accessible learning and training materials for applications, software, and programs, and leading teams through training as needed.

• Effortless ability to collaborate with clients by anticipating their needs and delivering against sold projects.

• Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools. The ability to successfully communicate and motivate stakeholders is critical.

• Experience working closely with multidisciplinary teams and various leadership levels to ensure that solutions align with all department needs. 

• Strong communication skills, with a collaborative mentality and top-notch interpersonal skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers, and related technology.

• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

• Bending, reaching, lifting, pushing, and pulling up to 25 pounds.

• Travel is not anticipated for this role.

• Thesis operates using a flexible hybrid model (i.e., work occurs remotely 2 days/week and in the office 3 days/week). Employees should consult their department Director or Head for specific team frameworks, protocols, and guidelines.

• As a proud B-Corp, Thesis prioritizes candidates based in the Portland Metro area to allow for a hybrid working set-up in our beautiful office in NW Portland.

EEO STATEMENT

Workplace equity is not a single checkbox.

It's a vital way of thinking, working, and moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth projects, and workplace programs — because our agency, our work, and our society are better when diverse perspectives come together.

Thesis is committed to the full inclusion of all qualified individuals. As part of this commitment, Thesis will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Thesis Human Resources as [email protected] for more information.

VALUES

Be Lean, Take Action: We believe in thinking big, rolling up our sleeves, and getting the job done. And while we love a good plan, we believe in using process as an engine, not a brake.

Say What You Mean, Mean What You Say: We’re all here to learn, grow, and evolve together, which requires connecting, conflicting, and embracing. Honesty and ideas are welcome; ego is not.

Show Up Fully: We invite you to bring your whole self to work — your perspective, cultural background, lived experiences — while creating room for others’ strengths to complement your own. What makes you remarkable is welcome at Thesis.

ENCOURAGEMENT

Above all, be hungry to learn and grow beyond this job description.

Research shows that women and people of color often only apply for jobs if they meet 100% of the qualifications. We understand experience can manifest in different ways, and we want to hear about it.

We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. So, please don’t hesitate to apply. We’d love to hear from you.