Product Support Specialist - Lab Solutions bei Hamilton Company
Hamilton Company · Reno, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Reno
The Product Support Specialist is responsible for the day-to-day technical support on Automated Liquid Handling Products.
- Technical Support - assist customers by troubleshooting inquiries received via phone or email. Inquiries or requests may include questions about daily operation, specifications, documentation, software, firmware, hardware, best practices, etc.
- Log all technical support issues in a Customer Relationship Management software for tracking, reporting, and trending purposes.
- Identify systemic product issues or opportunities for product improvement and communicate them to the Product Management team.
- Create new support documentation as needed.
- Host remote meetings for troubleshooting and/or training of distribution partners, end-users, and internal personnel.
- Manage conformance reports and return material authorizations as necessary.
- All other duties as assigned.
- Knowledge of liquid handling products.
- Basic understanding of programming concepts.
- Ability to communicate effectively with customers.
- Ability to determine and solve problems.
- Must have good verbal and written communication skills.
- Bachelor's degree in a technical or life sciences discipline required.
- Minimum of three years of support and/or client interfacing experience preferred.
- Aptitude for maintaining and controlling electromechanical devices required.
- Experience with personal computer builds and/or basic Information Technology or Information Systems preferred.
- Anticipated salary range is $55,000 - $85,000/year.
- Diverse portfolio of exciting and innovative design projects.
- Tremendous opportunities for professional growth.
- Commitment to sustainable design.
- Competitive compensation.
- Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
- Solid stable company.
- Must pass drug and background screens.
- May be required to wear Personal Protective Equipment (provided by employer).