Incident, Problem & Change Analyst bei The Lottery Corporation
The Lottery Corporation · Melbourne, Australien · Onsite
- Professional
- Optionales Büro in Melbourne
Could this be one of those rare moments to do the best work of your career?
The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
We’re the team who bring you Australia's favourite lottery games. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.
Share joy, spark possibilities and join the winning team today!
Our Technology division strives to provide world-class technology solutions and services. We're on a mission to excel at delivering amazing products, services and experiences that go above and beyond our customer's expectations.
As a key member of our Service Management team, you will proactively support all areas of our business, ensuring the delivery of efficient and effective IT Service Management services. You will also provide support for the change and problem management process.
Please note we will consider candidates based in Brisbane or Melbourne.
What you’ll do
- Incident management support: Analyse the entire lifecycle of incidents (P1-P4) to ensure timely resolution and minimum business impact.
- Problem management: Support problem management, ensuring consistent application of the problem management process.
- Change management: Provide support for the change management process, ensuring changes are evaluated, approved and implemented with minimal risk to the business.
- Reporting and metrics: Perform reporting and metrics analysis. Prepare and deliver reports on incident and problem management metrics, trends and performance for senior leaders and regulatory bodies.
What you’ll bring
- Certification in ITIL or other relevant IT service management frameworks is desirable.
- Strong understanding of ITIL framework and best practices.
- Experience in IT service management, with a focus on incident, problem and change management.
- Experience in a 24/7 on-call environment, with an ability to handle high-pressure situations.
- Strong communication skills with proven experience providing written updates on incidents to senior leaders.
- Familiarity with IT service management tools and software.
What you’ll get
Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!
The list is extensive but here are a few:
- Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
- Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
- Find your balance with a variety of leave types such as three days of TLC leave, purchased leave and 18 weeks’ parental leave for all new parents, regardless of gender or family type
- A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations
- Feel valued with experiences that are tailored to you, we'll always start from a 'yes'
- Support your health and wellbeing with our comprehensive (and free) app to support you and your family’s mental and physical health
- Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
- Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
- Maximise your home workspace with our home office reimbursement payment
