Manager, Technology Change & Problem bei Raymond James

This position will follow our hybrid work model, we expect the selected candidate to be in the office 2-3 days a week at one of the following Corporate Office locations: St. Petersburg. 

Job Summary:
This position is responsible for strategic oversight of the Raymond James IT Change Management life-cycle and the Raymond James Problem Management life-cycle to include ensuring changes and problems efficiently meet control objectives, that the life-cycle is intuitive and transparent for participants and that critical linkages with dependent service management (ITIL) processes exist.  

Essential Duties and Responsibilities: 
• Provide guidance and work direction to other Change Management and Problem Management associates.
• Forms strategic partnerships across organization to become valued partner.
• Reviews, processes, tracks, and coordinates the change requests submitted for production changes to minimize the impact or downtime to production.
• Reviews, processes, tracks, and coordinates problem discussions to document root cause and fixes that minimize the recurrence of incidents.
• Responds to internal and external audit requests.
• Provides support and recommendations to Information Technology (IT) departments concerning the use of Change Management and Problem Management tools and processes.
• Assists in maintaining and reviewing the schedule for IT changes to enable proper scheduling and provide information about the changes to IT management.
• Development of global technology change program
• Ownership of the Change Advisory Board and other relevant change-related meetings.
• Participates in Major Incident / Problem review discussions and other relevant problem-related meetings.
• Creates and maintains documentation for Change Management and Problem Management tools and processes.
• Evaluate and recommend methods and tools for streamlining and improving the change and problem processes.
• Responsible for Change Management and Problem Management policies and procedures.
• Responsible for monthly Change Management compliance audits.
• Will lead and or participate in Change Management and Problem Management related projects.
• Performs other duties and responsibilities as assigned.

Education/Previous Experience:
• Minimum of a Bachelor’s degree in Computer Science, MIS or related degree and seven (7) years of relevant experience including management or leadership experience or an equivalent combination of education, training and experience.  
• Financial Services experience highly preferred. 
• Experience in the following: Change Management, Problem Management, ITIL, Service Management
• May occasionally work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.

Licenses and Certifications:
• ITIL V4 Foundations or ability to obtain within 1 year

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.