MAPerformance Issue Resolution Technician - First Shift bei SD Wheel Corp

Description

Job Title: Issue Resolution Technician (IRT) Specialist (MAPerformance)

Department: Materials

Reports To: MAP Materials Lead

Position Type: Full-Time

Position Classification: Hourly Non-Exempt
Supervisory Responsibility: None

Job Description
Our IRT Specialist is responsible for supporting resolution of issues found on customers' sales orders to prevent delays while resolving issues as needed to support product flow within the Wrightstown facility.

Job Duties

• Responsible for reviewing issue first-hand and computing prices of items
• Adjusts company inventory and maintains records of out-going purchase orders
• Ensures accuracy of products on customer invoices
• Complete order receipts
• Allocate products from inventory to customer orders
• Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
• Place purchase orders to manufacturers to fulfill customer orders.
• Input prices of items or groups of items.
• Verify merchandise according to customer order and check for any flaws in merchandise
• Replying to manufacturers via email
• Learn and maintain procedures for labeling and shipping customer orders
• Processes all new purchasing orders
• Ensure timely and accurate fulfillment of orders
• Responsible for managing the inventory and ensuring accurate and detailed information is maintained
• Communicate with various departments regarding product quality, specifications and availability
• All other duties as assigned

Knowledge, Skills, and Abilities

• Understanding of troubleshooting general issues and problematic situations
• Straightforward tasks are completed in an acceptable standard with minimal supervision
• Ability to use personal judgement to problem solve complex situations but supervision may be required for accurate completion
• Moderate industry knowledge (fitment, processes, problem solving)
• Time management skills with ability to answer emails in a timely manner
• Moderate skill with operation workflow
• Moderate familiarity with company products
• Moderate operation independence
• Moderate skill with operation workflow
• Strong sense of urgency, accuracy, and follow through
• Strong attention to detail
• Work in a fast-paced environment
• Highly organized and detail oriented
• Basic math skills (addition, subtraction, multiplication, and division)
• Intermediate computer skills
• Responsible and need little supervision
• Ability to work varying shifts

Requirements

Minimum Requirements

• High School Graduate or General Education Degree (GED) required
• 6 months industry or related-work experience
• Automotive background (preferred)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Repeating motions that may include the wrists, hands and/or fingers. Remaining in a stationary position, often standing or sitting for prolonged periods. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to work on feet for extended periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional lifting of at least 50 pounds.

Position Type/Expected Hours of Work This is a full-time position, Monday through Friday plus weekends as needed.