Supply & Matching & Tech QC Supervisor (Fort Worth, TX, US) bei Richemont

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Supply & Matching and Tech QC Supervisor

Richemont Regional Functions | Fort Worth, TX

Reports to: Technical Manager

Role Overview

The Supply and Matching/QC Supervisor ensures the efficient operation of the workshop by managing the flow of materials, matching products with necessary spare parts, and maintaining the quality of repairs. This role is responsible for overseeing non-technical processes, technical quality control, and providing analytical support to the Technical Management team.

Responsibilities

• Operational Management (Supply and Matching):
• Ensure adherence to established SOPs for all non-technical processes, including matching repairs with spare parts, transferring and organizing repairs, managing FlowBacks, managing kit boxes, and managing workshop supplies.
• Follow up on local subcontractors' spare parts needs.
• Ensure adherence to FIFO logic for work organization.
• Drive operational performance in terms of lead-times for Material, Ready to Repair, and Technical QC tasks.
• Operational Management (QC):
• Ensure adherence to established SOPs for all technical QC processes, including pressure tests, esthetical controls, functional controls, 0h-24h tests, and power reserve tests.
• Workload Analysis:
• Provide feedback and analyses to Technical Management to define action plans for resource and skill allocation.
• Support root cause analyses.
• Support Technical Management in defining long-term action plans based on business needs.
• Team Management/Development:
• Approve timesheets and time-off requests, manage staff scheduling, track attendance, and address attendance issues for direct reports.
• Monitor team productivity and quality of work.
• Escalate performance and/or behavior issues to Management/HR.
• Conduct bi-annual performance reviews and create individual performance improvement and development plans.
• Lead by example, demonstrating company policies and procedures.
• Motivate team members through recognition and feedback.
• Maintain healthy working relationships and provide guidance for improvement.
• Encourage staff development by identifying training needs and providing coaching and mentoring.
• Cross-train the team to enhance versatility and knowledge.
• Participate in the recruitment process (if applicable).

Qualifications

• Bachelor’s degree in engineering, supply chain, or a business-related field is a plus, or equivalent work experience.
• Experience in stock and inventory management; experience in after-sales is an added value.
• Knowledge of quality control processes.
• Team management experience.
• Proficiency in SAP and MS Office.
• Strong interpersonal, organizational, and communication skills.
• Client and solution-oriented mindset.
• Language requirements: English (required).
• Travel requirements: Minimal.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.