Environmental Code Compliance Manager bei City of McKinney, TX

About the Department

WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job.  It is an opportunity to make a meaningful difference in the lives of others.  It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation.  Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family. That’s why we exist. Join us and start making a difference today.

OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace.   However, we also look after and support one another.  All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE).  We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture.  All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization.

SUMMARY OF POSITION
Under direction from the Senior Environmental Services Manager, the purpose of the position is to direct, support, manage, and coordinate the work of Environmental Services Code Compliance staff; enforce applicable City codes and ordinances generally related to solid waste and right-of-way; and perform a variety of technical tasks relative to assigned areas of responsibility. This position serves as a senior member of the division and may help to influence and inform the strategic direction of the division. This position requires strong leadership, customer service, relationship building, teamwork, and problem solving/innovation skills and abilities.

The Environmental Code Compliance Manager supports the Senior Environmental Services Manager in shaping strategic direction and implementing policies related to Code Compliance within the Environmental Services Division. This role is responsible for supervising and training a team of three environmental code compliance officers, overseeing inspections and investigations, abating nuisances in the public right-of-way, and ensuring enforcement of the city's Solid Waste Ordinance and applicable Zoning provisions.

Key duties include making personnel decisions, monitoring budget expenditures, reviewing development site plans, and coordinating with city staff, franchised solid waste contractors, and non-franchised recycling haulers. The ideal candidate will have strong communication and relationship-building skills to effectively engage with the public, city officials, and legal entities. Experience using digital systems to monitor operations and track performance is also essential.

Position Duties

GENERAL EXPECTATIONS FOR ALL EMPLOYEES 
In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. 

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive, team-first work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the professional development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Assists the Senior Environmental Services Manager with strategic initiatives and influences and informs the strategic direction of the division including the creation, maintenance and implementation of policies and procedures.
• Serves as a critical member of the division leadership team and assumes the associated leadership responsibilities of that position.
• Plans, prioritizes, assigns, manages, and reviews the work of Environmental Code Compliance staff,
• Responsible for establishing training and quality assurance procedures to ensure that Code Compliance staff are properly trained and produce work of the highest quality and professionalism.
• Periodically, initiates, oversees, and reviews inspections and investigations; ensures compliance with codes and regulations; enforces and oversees proceedings.
• After coordination with the Senior Environmental Services Manager, this position is responsible for deciding the employment status of Environmental Services Code Compliance staff including, but not limited to hiring, progressive discipline, performance appraisals, coaching and mentoring.
• Researches, analyzes, and defines code concerns in the community, and recommends, develops, and oversees resolutions to meet needs.
• Prepares various reports on operations and activities.
• Establishes goals and objectives; establishes schedules and methods for providing code inspection services; implements policies and procedures for Environmental Code Compliance staff .
• Assists in budget preparation and administration; submits budget recommendations and monitors expenditures.
• Responsible for identifying and abating nuisances within the public right-of-way, and for enforcing Solid Waste section and applicable Zoning provisions of the Code of Ordinances, including any amendments or updates adopted in the future. Conducts site plan reviews to ensure compliance with relevant Solid Waste and Zoning regulations.
• Serves as a staff liaison to franchise contractors for solid waste collection, landfill disposal, and recycling processing; monitors contractor performance to ensure compliance with franchise agreements and applicable sections of the Code of Ordinances, ensuring service quality, accountability, and contract adherence.
• Administers the permitting process for outside commercial haulers of recyclable materials; monitors and investigates construction activities to verify permit compliance and conducts follow-up to ensure adherence to applicable sections of the Code of Ordinances.
• Interacts with Court Administration and the City Prosecutors office to ensure timely and proper adjudication of municipal citations.
• Testifies in court as necessary and prepares supervised staff to do the same.
• Responds to and resolves sensitive and/or controversial inquires and complaints.
• Communicates with citizens, coworkers, supervisors, and elected/appointed officials thoroughly, accurately, effectively, and timely, both orally and in writing.
• Resolves conflicts in high-pressure situations, both orally and in writing, while maintaining a calm and positive attitude and demeanor.
• Available to handle after-hour assignments when needed.
• Attends and facilitates meetings to share Code Compliance expertise with a variety of internal and external contacts.
• Compiles or monitors administrative and/or statistical data pertaining to department operations and activities, analyzes data and identifies trends; summarizes data and prepares reports.
• Uses software system such as Energov and CityWorks to record code compliance cases and initiate service requests and work orders.

• Perform other duties as assigned or directed.

• Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Ability to adopt and support a shared, consultative leadership philosophy.
• Ability to thrive in a fast paced, high-stakes work environment.
• Ability to positively encourage and motivate a team to achieve exceptional performance outcomes.
• Ability to resolve conflicts in high-pressure situations.
• Ability to maintain a professional, positive, and helpful attitude even in non-routine and/or stressful situations.
• Ability to create professional relationships with internal and external customers that can be utilized to realize positive outcomes.
• Ability to seek out and implement creative or innovative solutions to routine and non-routine situations or tasks.
• Ability to produce large volumes of accurate, timely and thorough work in extremely short timeframes.
• Knowledge of the principles of supervision, training, and performance evaluations.
• Knowledge of the operations, services, and activities of a code compliance program, including techniques and methods of conducting code investigations.
• Knowledge of relevant federal, state, and local laws, codes, and regulations.
• Ability to research, analyze and interpret complex data, and to prepare and present clear and accurate reports to various groups and/or individuals including citizens, boards, and commissions.
• Ability to mediate and resolve customer complaints or inquiries.
• Ability to effectively communicate with groups and organizations.
• Ability to function in a supervisory capacity regarding organizing, reviewing, training and evaluating staff performance.
• Ability to coordinate projects/tasks with other City departments.
• Ability to interpret, effectively explain and enforce City ordinances, policies and procedures.
• Ability to identify problems and evaluate needs using environmental and health indices and statistics.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Ability to perform skilled coordinated movements, such as operation a personal computer, calculator and various office equipment.
• Ability to offer flexibility and adaptability, especially during times of change.
• Proficient in the use of software to monitor and record code compliance cases such as CityWorks and Energov.

Minimum Qualifications

MINIMUM QUALIFICATIONS
Any work related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute.

Bachelor’s degree from an accredited college or university required with major coursework preferred in public administration, public health, business management, or closely related field. Minimum of five (5) years of increasingly responsible related experience; or any equivalent combination of education, training, and experience. Must hold the following certifications:

• Property Maintenance and Housing Inspector Certification from the International Code Council (ICC) or the ability to obtain the registration within one (1) year of employment;
• Code Enforcement Officer Registration from the Texas Department of Licensing and Regulation (TDLR) or the ability to obtain the registration within one (1) year of employment.
• National Incident Management System certificates IS-700 and IS-100 or ability to obtain within one (1) year of employment.

• Certification in conflict resolution
• Ability to write, speak, and read the Spanish language.

• Must maintain all required certifications, registrations, and licenses/
• Must pass a drug screen and background check.
• Must have Class C Texas Driver’s License

Other Qualifications

PHYSICAL DEMANDS
Tasks involve the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (12 -20 pounds). Required tasks require visual, sound, depth, and odor perception and discrimination and the ability to communicate orally and in writing.

WORK ENVIRONMENT
Exposure to certain environmental conditions may be required while performing the essential functions of this job. This may include the following: exposure to outdoor weather conditions; working in high or otherwise precarious places; and exposure to fumes or airborne particles and toxic or caustic chemicals.


The above statements describe the general nature and level of work being performed as of the date of preparation and approval.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.