IT Generalist bei New Horizons of the Treasure Coast

Description

The IT Generalist (Entry-Level) is responsible for supporting the day-to-day technology needs of the organization. This position provides first-level technical assistance, user account management, device deployment, and helpdesk support across a variety of platforms. The IT Generalist will also assist with onboarding, promote IT policies and security compliance, and ensure reliable technology operations in a fast-paced nonprofit environment. This role is a great opportunity for someone who wants to grow their IT skills in a hands-on environment while making an impact in the community.

What You’ll Do

• Provide first-level IT support for staff (helpdesk, in person, calls, emails)
• Set up and support laptops, Surface Pros, iPhones, and iPads
• Manage user accounts in Microsoft 365, Teams, Zoom, and EHR systems
• Onboard new employees and deploy devices
• Support VoIP phones and security/surveillance software
• Maintain hardware/software inventory and promote IT security practices
• Provide occasional after-hours or weekend support as needed

Why Join Us

• Gain broad IT experience across multiple systems and tools
• Work in a supportive team environment with opportunities to learn and grow
• On-site role with some flexibility for remote support
• Be part of an organization that makes a difference in the community

Requirements

• IT education or equivalent hands-on experience in IT or a related field
• Familiarity with Microsoft 365, Zoom, Teams, and EHR systems (preferred)
• Comfortable supporting Windows and iOS devices
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and customer-service mindset
• Self-motivated, dependable, and able to follow directions
• Ready to work in a fast-paced, nonprofit environment