Client Success Manager(remote) bei Claritev
Claritev · Work From Home, Vereinigte Staaten Von Amerika · Remote
- Junior
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB ROLES AND RESPONSIBILITIES:
1. Client Support: Assist in building and maintaining strong relationships with key stakeholders at healthcare payor and provider organizations.
2. Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
3. Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
4. Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
5. Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
6. Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings.
7. Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
8. Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
9. Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services.
10. Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate commitment to the Company's core values.
14. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
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2. Onboarding and Training: Support the onboarding process for new clients, helping to ensure they are effectively trained and equipped to use our products and services.
3. Product Adoption: Help drive the adoption and utilization of our technology solutions, providing ongoing support and guidance to clients.
4. Performance Monitoring: Assist in monitoring client performance metrics and usage data to identify opportunities for improvement.
5. Issue Resolution: Act as a point of contact for client issues and escalations, working closely with internal teams to resolve problems in a timely manner.
6. Client Advocacy: Gather and relay client feedback to product development and other teams to enhance our offerings.
7. Reporting and Analysis: Assist in preparing and presenting regular reports on client status, performance, and satisfaction to internal and external stakeholders.
8. Continuous Improvement: Contribute to the identification and implementation of best practices for client success, helping to develop processes and tools that enhance the client experience.
9. Identify and communicate customer business needs and expectations to the Company's process owners for the development, enhancement, and implementation of all services.
10. Monitor market/competitive information and consult with assigned customers to develop and participate in customer specific sales strategies.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate commitment to the Company's core values.
14. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.
