Service Tech - Austin Tx. bei Pella Corporation

Responsibilities/Accountabilities:  

Professionally communicating with homeowners and other Avanti colleagues  

Follow rules related to vehicles and safety  

Start times are promptly at 6 AM, M-F  

Occasional Saturday availability may be required  

Installing Avanti window & door products into newly constructed homes 

Properly executing designated flashing and install methods for vinyl windows & doors 

Learning The Avanti Install Method (AIM) 

Helping and supporting team members 

Always following company safety guidelines 

Ability to communicate with customers and set proper expectations 

Ability to follow and enforce company policy and procedures 

 Skills/Knowledge:  

Speak and write in English  

36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle  

Use of hand-tolls and power tools required  

Attention to detail is required  

Regularly carry up to 80 pounds; team lift when required  

Have a positive attitude   

Okay working from a ladder up to 20’ height  

Basic math knowledge  

 Communication Skills:  

Proficient verbal and written English language skills are required as well as good public relations and customer service skills.  Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.  Must display excellent phone and email etiquette.  Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.    

Qualifications and Skills 

1-2 years’ customer service; customer interaction experience preferred.  

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.   

Must be able to tolerate outdoor elements  

Clean driving record and MVR a premium 

Looking for leaders with the ability to listen and advance 

Punctual and reliable; be at work on time every day 

Construction experience a plus 

Window experience a plus 

I am willing to learn AIM method, on-the-job training from day one 

Ability to use cordless drivers, levels, and nail guns 

Ability to safely climb a ladder 

Ability to follow OSHA fall protection procedures 

Ability to lift to 30-100 lbs. several times per day 

Ability to work in a team environment 

Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly 

growing company 

Ability to communicate professionally and manage customer expectations