Golf Tournament Manager bei PCH Hotels & Resorts / Grand Hotel Golf Resort & Spa

Join Our Team at the Grand Hotel Golf Resort & Spa and The Lakewood Club!

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama's beautiful Gulf Coast. Spanning 550 acres of breathtaking scenery, the Grand blends Southern tradition with modern luxury. Featuring two premier golf courses as a part of the widely-renowned The Lakewood Club —Dogwood and Azalea—affiliated with the Robert Trent Jones Golf Trail, the resort offers an exceptional experience for both guests and employees. The Grand Life is calling—come share it with us!

As a Tournament Manager, you’ll be the driving force behind creating unforgettable golf events. From consulting with clients on event formats and merchandise to leading staff and coordinating logistics across departments, you’ll ensure every outing and tournament runs seamlessly. Your leadership and expertise will deliver exceptional guest experiences, while fostering long-term relationships and driving team success.

Learn more about The Lakewood Club here - https://www.rtjgolf.com/lakewood/

Key Responsibilities:

• Event Leadership: Plan, coordinate, and oversee golf outings and tournaments for local hotels and client groups, ensuring all details exceed client expectations.
• Client Consultation: Advise on formats, merchandise, and food & beverage options; negotiate upgrades and additional services to enhance the guest experience.
• Operations Oversight: Manage the Golf Shop and Outside Services teams, including scheduling, training, and employee relations, to ensure smooth day-to-day and event operations.
• Team Supervision & Training: Lead staff during events, provide ongoing training, and cultivate a positive, service-focused work environment.
• Cross-Department Collaboration: Partner with Food & Beverage, Outside Services, and Golf Shop teams to align event execution with client needs.
• Guest Relations: Greet clients, provide real-time support, and resolve concerns to ensure satisfaction from start to finish.
• Process & Reporting: Maintain accurate event records, prepare summaries, lead post-event evaluations, and drive process improvements.
• Financial Management: Oversee billing reconciliation, invoicing, and follow-up communications, including personalized thank-you notes to foster long-term client relationships.

Education & Experience:

• Registered PGA apprentice or current PGA Member in good standing OR a Bachelor’s Degree in Sports Administration, Business Management, Marketing, or related field (or equivalent experience).
• 5–8 years of progressive experience in golf operations and event coordination, with in-depth knowledge of professional golf operations, best practices, and strategic management.

Job Requirements:

• Ability to lift up to 50 pounds (occasionally up to 75 pounds).
• Comfortable with on-site and outdoor work as needed.
• Strong organizational, leadership, and communication skills.

Perks & Benefits:

• Comprehensive Health Coverage (Medical, Dental, Vision)
• 401(k) with Company Match
• Discounts on hotel stays, dining, and more
• Tuition Reimbursement & Professional Development
• Paid Time Off & Holidays

Our Culture

At PCH Hotels & Resorts, we celebrate service with heart and soul, putting people first to create lasting memories for both guests and team members.

Join us at the Grand Hotel Golf Resort & Spa—where exceptional experiences begin. Step into your next adventure today!