Patient Access Liaison (Temporary) Monday-Friday 8:30am- 5:00pm bei None
None · Boston, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Boston
Status
Full-Time
Standard Hours per Week
40
Job Posting Category
Administration
Job Posting Description
Position Summary/ Department Summary: Temporary 6 month role.
Monday-Friday 8:30am- 5:00pm. Patient Access Liaison. Hybrid.
Key Responsibilities:
1. Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
Minimum Qualifications Education: High School Diploma / GED
Experience: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting. Scheduling experience in a healthcare setting preferred.
Monday-Friday 8:30am- 5:00pm. Patient Access Liaison. Hybrid.
Key Responsibilities:
1. Provides centralized scheduling services for a BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals. 2. Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care. 3. Registers patients by collecting patient and insurance information. 4. Gathers pertinent information for prescription and refill requests. 5. Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action 6. Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
Minimum Qualifications Education: High School Diploma / GED
Experience: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting. Scheduling experience in a healthcare setting preferred.
Office/Site Location
Boston
Regular, Temporary, Per Diem
Temporary
Remote Eligibility
Part Remote/Hybrid
