- Professional
- Optionales Büro in Franklin
- Relationship Bankers will actively consult with both Consumer and Small Business clients and collect information directly from clients regarding income, assets, investments, and credit; analyze information to develop customized plans identifying banking products and services that will best meet clients' financial needs and goals
- Deliver an exceptional client experience by embodying a client-first attitude
- Acquire new relationships through cultivating a strong referral network and outreach efforts
- Discover financial needs and tailor recommendations for products and services that meet those needs; educate clients about banking solutions and digital tools to empower their financial confidence
- Represent FirstBank by participating in Bank and community activities, events and civic organizations; build, expand and maintain business and social networks
- Serve as a reliable back-up to the Area Manager, supporting key branch functions and team leadership during absences
- Assist with teller transactions and branch operations as needed, ensuring smooth daily functionality
- Partner with other department partners to connect clients with expert resources (Financial Advisors, Mortgage Bankers, Relationship Managers, Trust and Wealth Management and other team members)
- Demonstrate strong initiative and product knowledge to present financial options using a consultative approach
- Actively influences and educates clients, fostering growth in digital banking adoption
- Stay agile in learning and applying new services and technologies to enhance client experience
- High school diploma or GED equivalent
- 4+ years of experience within retail banking with a solid understanding of banking products
- Proven success in building customer relationships and customer service
- Experience adhering to policies, procedures, and regulatory banking requirements
- Exude confidence with clients when sharing product knowledge and solutions
- Demonstrated capability to multitask and support both customer engagement and operational needs
- Ability to work flexible hours and adapt to branch scheduling needs
- Strong interpersonal skills with an ability to connect genuinely with people
- Leadership potential and interest in progressing into branch management roles
- Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.