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Field Engineer (Chippenham, GB, SN14 0GF) bei Bechtle AG | Der IT-Zukunftspartner

Bechtle AG | Der IT-Zukunftspartner · Chippenham, Vereinigtes Königreich · Hybrid

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As a Field Engineer, you will be responsible for assisting in Field Team Leader in overall operation & support for our customers. This will be including support our customers with requests and incidents remotely and on site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operation.

 

Job Role Responsibilities

 

  • Provide 1st - 3rd line technical support for all customers
  • Ensure customer incidents are resolved as quickly as possible (on and off-site)
  • Take responsibility and exceed department Service Level Agreements
  • Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
  • Provide technical guidance to the helpdesk team and field engineers
  • Create and maintain strong relationships with other business units
  • Ensure that customer and Bechtle equipment/goods are installed to appropriate standards and industry best practice
  • Provide occasional support of managed services operations, including involvement of weekend tasks
  • Provide assistance to service team for technical design, implementation and support of customer incidents and projects
  • Undertake customer audits and create appropriate documentation
  • Create and maintain suitable customer infrastructure / service documentation
  • Assist with the planning of internal and customer project work
  • Accountable for the change control process and the upkeep of digital records
  • Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
  • Assist in the training and development of service helpdesk staff and field engineers
  • Work under own initiatives as part of the service team to ensure high quality support to clients
  • Undertake tasks identified by service helpdesk, service team leader or technical manager
  • Undertake any other duties as required, which are deemed necessary to satisfy the needs of Bechtle
  • Ensure incident information is recorded accurately and in a timely manner
  • Ensure job sheets are accurate and completed daily
  • Keep appraised of new and emerging technologies
  • Seek and highlight additional opportunities whilst reviewing customers infrastructures
  • Suggest improvements for the on-going development of the service department

 

Job Requirements

 

  • Self-motivated with a positive attitude
  • Excellent communication and organisational skills and a team-oriented mindset
  • Ability to work in a dynamic environment where hard work and fun are the key ingredients
  • Ability to work as part of a team and display teamwork.
  • Can work on own intuitive
  • Good written skills on job reporting and documentation

 

What we offer

 

  • Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
  • Northampton based with a modern, up to date living space and ample parking.
  • Culture – Social events, Supportive, Fun, Hard working
  • Perks – Incentives (holidays, vouchers, lunches, spot prizes)
  • Top of the range technology in office and for home working (laptops, screens, etc)
  • Subsidised health care/medical benefits
  • Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
  • Progression Plan – training & mentor programme.

 

 

Experience

 

  • Minimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications. Ideally this would have been gained within a field  role
  • Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations
  • Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable
  • Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc
  • Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable

 

 

Reports to: Field Team Leader

 

 

 

Jenny Careless | Human Resources | [email protected] | +44 (0) 1249 467935 

 

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