OPS Cargo Care Coordinator bei Hapag-Lloyd AG
Hapag-Lloyd AG · Barking, Vereinigtes Königreich · Onsite
- Professional
- Optionales Büro in Barking
Responsibilities
Container Readiness and Issue Resolution
- Follow up with customers to ensure containers are load ready.
- Identify and manage containers that are not load-ready, ensuring timely roll-over to the next available vessel.
- Proactively address issues preventing container readiness, such as missing or incomplete documentation (SI, DGD, customs, VGM) or blocks by authorities.
Container Tracking Data Monitoring
- Regularly check Smart container data to track the status of undelivered containers.
- Identify delays and take corrective action to minimize disruptions.
Customer Communication and Coordination
- Actively contact customers to confirm container delivery timelines.
- Collaborate with internal departments such as the Inland Deliver Team and Transshipment to ensure containers are delivered on time.
- Maintain open communication with customers to provide updates and resolve issues effectively.
Proactive Problem Solving
- Investigate and resolve issues related to containers not arriving at the yard.
- Address blocks by authorities to facilitate the release and loading of containers.
- Suggest process improvements to enhance the efficiency of container readiness and tracking.
- Maintain accurate records and generate reports as needed to support logistics operations.
Qualifications
- University degree or a similar qualification or experience in Liner Shipping or Logistics.
- A commitment to delivering excellent customer service.
- Good verbal and written communication skills.
- A team player with a sense of personal responsibility and accountability.
- The ability to work proactively in a structured, organized, and analytical manner.
- Capable of working systematically under pressure.
- Ability to prioritize tasks and manage multiple tasks simultaneously, with a proven track record of several years in front-line Customer Service and/or Operations
- Strong analytical skills, with experience using data analysis tools to drive business decisions.
- Excellent organizational, communication, and problem-solving skills
- Proactive mindset with a problem-solving approach.
About Company
A warm welcome to Hapag-Lloyd! We are happy to have you as part of our team and we hope our association will be long, happy and mutually productive. We wish you every success during your employment with us and we hope you find your experience working here both positive and rewarding.
As an employee at Hapag-Lloyd, you will have the opportunity to work in a diverse and inclusive environment, where collaboration and innovation are highly valued. You will be part of a global team, working alongside talented professionals from different backgrounds, cultures, and expertise. We value the unique perspectives and experiences that each employee brings to the table, and we strive to foster a dynamic and inclusive environment where individuals are treated with fairness and respect.
At Hapag-Lloyd we understand the importance of work-life balance and strive to provide our employees with a supportive and flexible work environment. We offer competitive compensation packages and a wide range of other benefits as follows:
- Membership of our Group Personal Pension with employer contributions up to a maximum of 7%
- Private Medical Insurance
- Death in Service Benefit (4 x salary)
- Employee Assistance Programme
- Employee Discount Platform
- Performance Related Bonuses
- Long Service Rewards
- Season Ticket Loans
- Cycle-to-Work Scheme
- Enhanced Family Friendly Policies (Maternity, Paternity, Adoption Leave & Time off for Dependents)
- Paid Emergency Leave
- Hybrid Working
In addition to the above, we also support training and development via a number of different programs and initiatives. We invite you to explore the exciting opportunities available to you and join us in shaping the future of global container shipping. Together, we can create a world that is better connected, more sustainable, and filled with endless possibilities
Company
With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
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