Assistant Front Office Manager bei Canopy by Hilton Toronto Yorkville

What an exciting time to weave a new fabric into the vibrant neighborhood of downtown Toronto!

Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. 

Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title: Welcome Lead Assistant Enthusiast /Assistant Front Office Manager

Reports To: Lead Welcome Enthusiast/Front Office Manager

job overview

Supervises the guest service and night audit operations including guest registration, bell service, security, telephone services, guest reservations, and night audit to ensure guest satisfaction and maximize hotel profitability.  Ensures the accurate balancing of all hotel income and expenses for the 24-hour hotel operating period in compliance with hotel policy. 

Duties and Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
• Audit all variance reports ensuring accuracy. 
• Monitor performance and recommend corrective disciplinary action.        
• Alert management of potentially serious issues.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.  
• Ensures all staff on shift are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Handle a cash float and make cash deposits.  
• Handles all Duty Management tasks during the overnight shifts.
• Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Complete GRO and Rate & Inventory training within 60 days of hire. 
• Monitor room rates and occupancy. 
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Act as hotel system liaison during night hours.  Call in and open tickets with OnQ PMS, Kipsu and Quore. 
• Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Perform all Welcome Desk Enthusiasts functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
• Promote teamwork and quality service through daily communications and coordination with other departments.  
• May assist with other duties as assigned.

Benefits:

• Health and Dental Coverage
• Staff meals
• Dry Cleaning
• Hilton Stay Discounts
• Educational Reimbursement
• Discounted on-site parking

Requirements

• High School diploma or equivalent plus three (3) years hospitality experience.  
• ONQ PMS experience preferred. 
• Must speak fluent English.  Other languages would be an asset. 
• This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the public areas
• Communicating with other people
• Handling objects, products, and computer equipment
• Bending, stooping, kneeling

• Other:

• Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
• Cash handling and report reconciliation. 
• Work morning, evening, overnight, weekends and/or holidays.

Health and Safety 

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

• Establish and enforce all safety policies and procedures.  Ensure that all employees comply with OHSA and its regulations.   Correct any employee who is observed breaking a safety rule.  Any employee who continues to violate safety rules should be disciplined immediately.
• Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order.  Perform random checks every month and report deficiencies to the appropriate personnel.
• Conduct orientation for all new employees before they start work.  If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or later).  Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Job Safety Analysis, procedures to follow in the event of a fire, and current property safety awareness programs.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately.  Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely.  These forms should then be submitted to Human Resources for processing.  Follow the accident investigation procedures included in this manual.
• Insist on immediate first aid for all employee injuries where applicable.  Maintain department first aid stations.
• Identify the physical requirements of selected jobs to Human Resources to ensure effective applicant screening.
• Actively cooperate with the Health and Safety Committee.  Ensure a competent and interested department representative is at all committee meetings.
• Insist on good housekeeping and enforce the “Clean as You Go” policy.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department.  Take every precaution reasonable in the circumstances for the protection of employees.

Review and be aware of all sections of the Health and Safety Manual.

About Hilton: 

One of the world’s largest, fastest-growing hospitality companies representing 

18 Brands, 122 countries and territories, and more than 6,800 properties worldwide…and counting!

Hilton’s vision is to fill the earth with the light and warmth of hospitality. 

Recognized for a culture of belonging:

Ranked #1 on the 2021 DiversityInc’s Hall of Fame list of Top 50 Companies for Diversity 

Fortune 2022 World's Most Admired Companies

Ranked #7 in Canada on Great Place to Work 

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500 

2022 Best Workplaces for Women

2021 Forbes, Best Employers for New Graduates

2019 Pinnacle Award, Company of the Year – Hilton Canada

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values. 

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton, and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre, and cultural hotspots or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.