ICT Mobility Specialist bei Port of Seattle

Salary offers will be made within the posted range. Placement within the range will be determined based on your similar work experience. The Port considers work experience to be similar if the scope and level of responsibility of your prior positions match the job being offered.

As an Information & Communications Technology (ICT) Mobility Specialist, you will provide technical and administrative support for Port of Seattle managed smartphones, tablets, cell phones, and cellular data devices. You will be procuring, asset tracking, provisioning, and deploying mobile devices with users. 

• You will facilitate the procurement and deployment of multi-platform mobile devices to meet the specific needs and requirements of users and business stakeholders. 
• You will perform administrative tasks in a mobile device management (MDM) server.
• You will provide Tier II technical support for mobile devices, including troubleshooting and diagnosing hardware and software issues.
• You will utilize cellular carrier tools, administer feature changes, updates, reports, and activations of cellular lines and hardware among managed cellular accounts.
• You will participate in assigned project deployments and collaborate with Mobility team leads to formulate strategies and deployments based on the project’s vision and requirements.

• Experienced – You have two (2) years of experience in Information Technology.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Proficient – You have expertise in mobile devices (iOS, iPadOS, Android OS), cellular technology, and carrier services, including activation and feature updates. You are experienced with Mobile Device Management (MDM) in enterprise environments—handling setup, app deployment, and configuration. You are also skilled in accurate data entry and asset management, including inventory tracking and overseeing device lifecycles. 
• Efficient Communicator – You possess excellent communication skills effectively collaborating with colleagues, vendors, and end-users. You also provide friendly and effective customer service, explaining technical issues in non-technical terms and providing clear instructions. You have strong organizational skills, keen attention to detail and adaptability.
• Problem-Solver – You can diagnose and resolve technical issues related to mobile devices and can accomplish tasks in an organized and prioritized manner. You can also troubleshoot problems, work with collaborating vendors, and find solutions quickly.
• Technically Skilled – You have strong proficiency with enterprise support applications such as Apple Business Manager and Android Enterprise.
• Teamwork – You thrive in a team-oriented environment, while also demonstrating a strong ability to pivot between working collaboratively and independently as the work necessitates. You exhibit a strong commitment to achieving team goals and visions.

• Work Schedule – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role after completing a six (6) month probationary period. You may be required to work any and all assigned shifts, including weekends, holidays, on call rotations, and during emergencies. 
• Work Environment – You will primarily work in an office environment. After successful completion of probation period, you may be able to work in a hybrid/in-office setting at Management’s discretion 3 days at the office/2 days remote. 
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
• Security Requirements – In this role, you will be required to access Port of Seattle Police Department equipment, office locations, systems and/or vehicles. In compliance with Federal and State laws as the successful candidate, you will be required to pass a Criminal Justice Information Services (CJIS) criminal history background check. 

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.