Quality Enhancement Coordinator bei The Arc Baltimore

The Quality Enhancement Coordinator is responsible for assisting the Director of Quality Enhancement, with overseeing the quality of services provided by different entities, to ensure that they promote and protect individuals’ rights, safety, health, satisfaction, and community inclusion.  Also responsible for keeping abreast of new trends in the field that focus on providing quality driven, state of the art services to individuals with intellectual and developmental disabilities

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore’s full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 17 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program

Job Responsibilities

• Assist the Director of Quality Enhancement with overseeing The Arc Baltimore’s Quality Enhancement Plan, including working with each division to identify measurable outcomes that will promote continuous quality improvement. 
• Assist the Director of Quality Enhancement with the Office of Health Care Quality’s (OHCQ) annual and investigative surveys and with the Plan of Correction, if a Statement of Deficiency is issued.    
• Assist the Director of Quality Enhancement with the oversight and coordination of The Arc Baltimore’s participation in external accreditation review including pre-review activities, actual onsite review, and follow up if recommendations are made.
• Serve as a liaison to the different programs providing ongoing training and other support with an emphasis on promoting person centered thinking for the people served by The Arc Baltimore. 
• Attend meetings, conferences, and workshops to keep abreast with the current trends in self-determination and provide training as needed to staff on these trends. 
• Assist the Director of Quality Enhancement with writing and updating The Arc Baltimore’s policies and procedures.
• Conduct interviews, complete investigations, and submit Executive Summary to appropriate stakeholders. Develop implementation strategies for preventative plans of action.
• Review and approve all Internal incident reports and follow up Agency Investigation Reports (AIRs) in The Arc Baltimore’s database, to assure current regulations and policies are being followed, individuals are being treated fairly and with respect, and that The Arc Baltimore is taking necessary actions to ensure the safety and health of all individuals.
• Enter Incident Reports (IRs) and follow up Agency Investigation Reports (AIRs) into PCIS 2 daily, to assure current regulations and policies are being followed, individuals are being treated fairly and with respect, and that The Arc Baltimore is taking necessary actions to ensure the safety and health of all individuals.
• Complete the Appendix 5 in PCIS 2 quarterly.
• Assist with the oversight of existing systems to assure the organization continues to maintain focus of promoting independence, supporting individuals with making community connections and supporting individuals with making informed choices in all aspects of their lives. 
• Complete site inspections, paying special attention to person centered thinking, and community integration.  Complete site inspections forms and perform necessary follow up.
• Quarterly auditing of program documentation and training reviews to ensure that files are in compliance with Code of Maryland Regulations (COMAR) and The Arc Baltimore’s requirements. 
• Facilitate committee meetings and complete record keeping, as assigned.
• Attend trainings outside of The Arc Baltimore as applicable and complete all required trainings for position.
• Perform other duties as assigned by supervisor.

Qualifications

Required:

• Must be at least 20 years of age.
• High school diploma or G.E.D required.
• 3-5 years of experience in the Human Services field
• Valid driver’s license (not provisional) with at least 3 years of driving experience and a clean driving record
• Must have a personal vehicle and willing to travel throughout the Baltimore area

Preferred: 

• Bachelor's Degree preferred. 
• Experience working with in the Developmental Disabilities field preferred.

Knowledge, Skills and Abilities

• Knowledge of the Code of Maryland Regulations (COMAR).
• Working understanding of the Policy on Reportable Incidents and Investigations (PORII)
• Must be independent and self-directed.
• Must work effectively within a team environment.
• Excellent oral and written communication skills required.
• Intermediate computer skills required.
• Outstanding organizational and time management skills necessary.
• Comfortable public speaking 

Working Conditions

• Evenings and Weekend work may be required.
• Must have flexibility to work in a variety of settings including office environment, day centers, employment sites, individual and family homes, as well as other community locations.  
• Must be a team player and have the ability to adapt to people from a variety of cultures.
• Must be available by use of a personal cell phone.

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.