Outreach Specialist, HONEY (Housing our Newborns, Empowering You) bei Community of Hope

Description

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you! 

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable. 

Our Approach and Values: 

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.   

We embrace diversity, welcome all voices, and treat everyone with respect and compassion. 

We lead and advocate for changes to make systems more equitable. 

We strive for excellence and value integrity in all that we do. 

Position Summary:  The Outreach Specialist, HONEY (Housing our Newborns, Empowering You) is accountable directly to the Program Director, HONEY.   This is a full-time position based out of the Virginia Williams Family Resource Center and the COH Family Health and Birth Center locations in NE, DC.  

The pay rate for this position ranges between $26.44 - $28.84 per hour and the offer amount is determined by the candidate's education, qualifications, and experience . Indeed provides their own estimated salary calculator and is not affiliated with COH's range.  

Highlighted Duties and Responsibilities:

Patient Care:

• Works as part of an integrated care team at the Virginia Williams Family Resource Center to connect people who are experiencing homelessness and are pregnant to perinatal care and support systems. 
• During initial intake, assesses client's connections or barriers to receiving perinatal services, preferences for care, risk factors, and works to opt in client to HONEY perinatal care coordination. 
• Identifies and links participants to appropriate and preferred community resources, perinatal care, and wraparound supports for family, in coordination with assigned housing case manager. 
• Opts in, schedules, and sends rides for patients through Rides for Moms partnership with Uber Health (~ 30 rides per month).
• Document any relevant patient encounters in eCW within 3 business days of interaction.  Updates referral and client tracking databases within 1 business day of interaction with clients  
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential. 

Outreach & Education: 

• Conducts outreach activities to develop relationships with HONEY program participants and partnerships with other government and community-based organizations. 
• Conducts outreach to homeless service and healthcare providers to build partnerships and opportunities for collaboration, training, and client support (e.g.:  referrals, programming updates, etc.).
• Attends community events, tabling events, meetings, and conferences as requested to promote the HONEY program to potential clients and partners. 
• Educates partners, clinicians and housing system staff on issues of perinatal health to support families during pregnancy and infancy. 
• Conducts program overviews and educational sessions virtually, in person, and asynchronously for healthcare and homeless service providers to better support their work with pregnant people experiencing homelessness (approximately 2-4 sessions per month).
• Consults with COH Maternal & Child Health team and Housing team members in the development of presentations and training materials
• Creates pre- and post-test tools to assess the effectiveness of educational sessions, modifying and creating new training resources based on pre- and post-test data
• Performs other duties as assigned by supervisor.

Requirements

• Bachelor’s Degree Required. 
• Prior instructional experience required; experience in adult education, social services, health care, or nursing preferred. 
• Experience working with under resourced populations, including pregnant people experiencing homelessness preferred.
• Strong organizational, written, and verbal communication skills.
• Strong interpersonal skills and comfortability in conducting cold calls and outreach.
• Basic graphic design, marketing, and presentation skills required.
• Must have reliable transportation. 
• In relation to remote work versus on-site expectations, this position is classified as the following:   Hybrid: Remote work and on-site work requirements are generally split roughly 60% on-site/40% remote.   This position will be based primarily at Virginia Williams Family Resource Center (at 64 New York Avenue NE), with on-site expectations of three days a week, of which one day will be Monday. Tour of duty hours are 8:30am-4:30pm (or 9:00am-5:00pm).  Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire

At COH, we prioritize the following well-being and work-life balance-centered benefits: 

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance. 
• 8-hour workdays, which include a paid lunch 
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis 
• Annual performance-based raises, up to 5% of your annual pay 
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants 
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff 
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year 
• Ongoing internal leadership training for supervisors 
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training 
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield 
• Life insurance, short-term disability, and long-term disability insurance 
• 403(b) Retirement Plan 
• Flexible Spending Accounts for medical and dependent care reimbursable expenses 
• And much more! 

About Us: 

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.   

In 2025, we were selected as one of The Washington Post 150 Top Workplaces.  This is the 8th time we've been selected since 2014 based on feedback from our staff. 

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-407-7747. Community of Hope is an equal opportunity employer.