Customer Service Specialist bei Boxabl

Job Title:
Customer Service Specialist

📍 Location:
Las Vegas, NV

 Department:
Investor Relations

Position Type:
Full-Time |  Non-Exempt

🌟 Who We Are
Welcome to Boxabl, where innovation meets purpose! 🏠 Based in Las Vegas, NV, our mission is to revolutionize housing by making home ownership affordable, durable, and sustainable for everyone. We design and manufacture high-quality, foldable auxiliary dwelling units (ADUs) that are changing the future of construction. We value team players who thrive in fast-paced, solution-driven environments.

 Your Role: What You’ll Do
As a Customer Service Specialist, you are the voice of Boxabl—the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products. 

✨ Key Responsibilities:

• Provide introductory and product info to new customers

•  Respond to customer calls, emails, and inquiries promptly

•  Ensure ongoing satisfaction by following up after purchases

•  Troubleshoot product-related concerns

• Handle inbound leads via text, email, or phone call

•  Qualify leads to send to our internal and external sales team

•  Escalate complex issues when needed

• Collaborate with the customer service team on communication strategies

•  Assist with other tasks as assigned

🧠 What You Bring to the Table
We’re looking for someone who brings energy, empathy, and focus to every customer interaction.

 Desired Skills & Experience:

•  Analytical and problem-solving skills

•  Excellent interpersonal and communication abilities

•  Ability to multitask and manage a high volume of interactions

•  Strong time management and organizational habits

• Positive attitude with patience and professionalism

• Team-oriented with a collaborative mindset

🏢 Work Environment & Physical Expectations
You’ll work in a collaborative open-office setting with occasional visits to the factory floor. You should be comfortable with:

• Sitting at a desk for extended periods

•  Using a laptop, desktop, scanner, printer, etc.

•  Verbally communicating with customers and coworkers clearly and efficiently

📬 Ready to Apply?
Join a company where your customer-first mindset will make a real difference!
🔗 Learn more about us: www.boxabl.com
📞 Contact: +1 (702) 500-9000
📍 Address: 5345 E N Belt Rd. North Las Vegas, NV 89115