Quality Assurance Specialist bei Merced County, CA

About the Department

Duties may include, but are not limited to, the following:

• Plans and organizes administrative studies and quality assurance standards related to the activities or operation of the Mental Health department.
   
• Obtains required information and data for analysis.
   
• Prepares for and conducts compliance reviews in accordance with internal, State and Federal guidelines and instructions including Medi-cal and Medi-care.
   
• Develops interim and annual written compliance review reports, identifying problems/issues needing corrective actions.
   
• Prepares and conducts presentations.
   
• Develops and prepares corrective action plans
   
• Monitors service delivery capacity, accessibility and beneficiary satisfaction.
   
• Updates compliance review guidelines/instructions and makes changes to ensure compliance.
   
• Acts as liaison with Federal, State, and county agencies, businesses and professional groups.
   
• May provide information to or serve on the Quality Improvement Committee.
   
• Provide technical assistance to staff on administrative and analytical matters.
   
• Identify training needs necessary to ensure compliance with Federal and State regulations.
   
• Conduct training on compliance review procedures.
   
• Maintains records and statistics.
   
• Prepares technical reports, correspondence, and other written materials.

Position Duties

Education:
Equivalent to graduation from a four (4) year college or university with a degree in public or business administration, data processing, economics, or a related area. (Experience in administrative or systems analysis, quality improvement, compliance monitoring and reporting, or closely related area may substitute for the required education on a year-for-year basis).

Minimum Qualifications

• Operate a personal computer and other office equipment.
   
• Communicate effectively with others in person and over the telephone.
   
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
   
• Perform job duties under stressful conditions and respond appropriately to situations.
   
• Maintain confidential information in accordance with legal standards and/or County regulations.
   
• Make presentations.
   
• Frequent use of depth perception, peripheral vision and color perception.
   
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
   
• Kneel, bend, twist, squat, balance and crawl.
   
• Frequent use of hand-eye coordination.
   
• Frequent use of data entry device including repetitive hand and arm motion.
   
• Occasionally lift and carry up to 40 pounds.
   
• Normal dexterity, frequent holding and grasping.
  
  
• Regular attendance is an essential function.

• Laws, rules, regulations, procedures, documents and terminology related to departmental activities.
   
• Principles, practices and methods of administrative and organizational analysis.
   
• Principles, methods and techniques of effective interviewing, and negotiating.
   
• Methods and techniques of training staff.
   
• Methods, techniques and resources of investigative research.
   
• Correct English usage, including grammar, spelling and punctuation.
   
• Business computer applications, particularly as related to statistical analysis.
   
• Statistical and comparative analyst techniques and formulae.

• Analyze information and situations and using sound independent judgment to make decisions and determine appropriate courses of action.
   
• Collect, evaluate, and interpret varied information and data.
   
• Train staff in work procedures.
   
• Prepare clear, concise, and complete reports and other written materials.
   
• Maintain accurate records and files.
   
• Maintain confidentiality.
   
• Establish and maintain effective working relationships.