Business Systems Analyst Adv (Plastic Card Services) bei Blue Cross Blue Shield of Michigan Mutual Insurance Company
Blue Cross Blue Shield of Michigan Mutual Insurance Company · Detroit, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Detroit
Perform technology functions to include but not limited to business and systems analysis, application development and process improvement. Serve as a liaison between the business area and the IT organization when needed. Identify, document and communicate system and process changes necessary to improve system and operational performance measures. Possess an in-depth knowledge of line of business while contributing to the identification, analysis and recommendation of technical process improvement initiatives. Design, create and implement technical solutions. Support complex business processes.
- Conduct data gathering and analysis to understand business strategy requirements. Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.
- Evaluate ongoing department activity and propose new tools or technologies Assist in the business process redesign and documentation as needed for new technology.
- Assist in the application development process for multiple applications to ensure application software is delivered on time and within budget. Ensure all system development lifecycle processes and standards are followed.
- Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications.
- Provide analytical support related to business applications, infrastructure and technology related activities.
- May serve as subject matter expert related to interface problem identification, triage and resolution of complex inquiries.
- Discuss users’ needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency and accuracy in our computer systems.
- Develop system solutions by preparing and evaluating alternative workflow solutions.
- Perform release management and end to end testing of system changes.
- Identify, investigate, resolve and escalate problems a needed. Gather data to support recommendations to address problems. Procure additional technical assistance to help in problem resolution.
- Work as a team member or lead on medium or large process complex improvement initiatives supporting the business customer(s)/services(s).
- Analyze and evaluate business requirements and current processes and interfaces to identify gaps and areas of improvement.
- Develop process requirements and recommendations and communicate for the implementation of technical business solutions.
- Design and develop reports and data delivery to accommodate changing business requirements.
- Investigate, resolve and escalate problems.
- Adhere to policies and procedures supporting audits to ensure compliance with regulatory requirements.
- Train and educate users on new and existing tools. Coach and transfer knowledge to less experienced team members.
QUALIFICATIONS
- Bachelor’s degree in related field preferred.
- Three (3) years of relevant technical or business work experience required.
- Experience in managing cross functional teams or projects required.
- Advanced knowledge preferred in system development life cycle, process design, re-engineering, and organization transformation, Six Sigma, CMMI or ITIL, and computer programming languages.
- Basic knowledge of business operations and systems requirement processes.
- Strong technical, analytical, systems skills.
- Display innovation in identifying, proposing, and overseeing the execution of business solutions.
- Written and verbal communication skills; interpersonal skills.
- Ability to provide technical or business guidance to clients, both internal and external.
- Ability to work independently, or within a team environment.
- Other related skills and/or abilities may be required to perform this job.