Operations Support Specialist II bei Citizens Alliance Bank

Position Summary:

The Operations Support Specialist II provides general supervision of the Operations Support and image capture departments. This position is responsible for deposit and exception processing and for the location of any errors and appropriate adjustments and corrections. This position will identify deposit item processing corrections made during the workday. Duties will include but are not limited to the following: properly coordinating work within the department, reporting pertinent information to the Operations Support Manager and respond to inquiries or requests for information in a timely manner. The Operations Support Specialist II will fulfill standard, routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on the immediate time horizon. Follow procedures and supervisory direction to resolve standard, straightforward internal business partner and/or external customer inquiries and requests, referring non-routine issues to more senior team members.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

The Operations Support Specialist II is expected to meet and/or exceed Citizens Alliance Bank's customer service levels as well as the overall goals of the organization.

Essential Functions: 

1. Process mobile and ATM deposits.

2. Process and initiate check adjustments.

3. Complete exception and overdraft daily processing.

4. Official check balancing and funding.

5. Balance branch cash general ledger accounts.

6. Balance general ledger control accounts.

7. Perform detailed research/adjustment functions.

8. Resolve processing problems.

9. Ensure adequate coverage of all duties is maintained to meet daily processing deadlines.

10. Ensure compliance with established departmental procedures and processes.

11. Utilize appropriate departmental checklists and standard forms.

12. Maintain a thorough understanding of departmental procedures and company policy.

13. Identify and resolve discrepancies that are of a routine or repetitive nature in accordance with standard procedures.

14. Process and/or fulfill transactions/ perform audit/reconciliation activities and/or other routine activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.

15. Record and verify data for processing and/or further handling.

16. Respond to standard inquiries, instructions or transactions from internal business partners and/or customers.

17. Perform administrative tasks such as distributing/collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparations of management reports, reconciling activities on a daily, weekly, or monthly basis.

18. Participate in the testing and/or implementation of projects and new or revised products, services or processes, as assigned.

19. Uphold complete confidentiality of information processed.

20. Demonstrate a strong commitment to customers and the Bank.

21. Perform job accountabilities with a high level of accuracy and timeliness.

22. Maintain effective communication to increase efficiency, satisfy customers, and create solutions.

23. Encourage and model a high level of teamwork and motivation.

24. Assist coworkers as needed.

25. All employees are expected to exemplify and follow our core values.

26. Regular attendance and punctuality when reporting to work.

27. Travel for trade and industry schools and seminars as needed.

28. This position may require installation of a Multi-Factor Authentication (MFA) app on employee’s personal mobile device. THE MFA apps are used to authenticate a user’s identity to the system for security purposes.

29. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.

30. Perform other duties as assigned and requested.

Core Values: 

Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.

Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.

Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.

Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.

Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

Experience and Education: 

Required - High School diploma or GED, Etc.

Required - Continuing education to maintain job knowledge.

Preferred - One to three years of banking experience.

Preferred - One to three years of administrative experience and or customer service experience.

Preferred - Proficiency in Microsoft Suites.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.