Lead Program Manager, Process Excellence bei Compass
Compass · Austin, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Austin
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
The Transaction Operations Lean Process Excellence team is looking for a Lead Project Manager to drive process improvement initiatives that make the organization more efficient, more effective, and more profitable. This role involves partnering with a broad scope of stakeholders to identify improvement opportunities and implement solutions. This individual will thrive in a high-growth, collaborative, dynamic environment and will create an environment that is relentlessly focused on continuous improvement. This is a full-time position that will report directly into the Sr. Manager of Lean Process Excellence.
If you are passionate about solving complex problems and thrive in a fast-paced environment, we'd be thrilled to meet you.
NOTE: This is a hybrid position with an in office require requirement of twice per month.
At Compass You Will:
- Lead high-impact Process Improvement projects
- Define, track, and improve metrics
- Contribute to the strategic direction of the team by owning the project pipeline.
- Collaborate with senior leadership in multiple organizations to identify process improvement opportunities based on strategic alignment and potential return on investment.
- Lead regular business updates through Flash reports, Monthly Business Reviews, and Quarterly Time Savings Bridge reports.
- Partner with Program and Product Managers to optimize in-product features to increase staff efficiency and reduce defects.
- Be the primary owner of cost reduction and customer experience improvement targets.
- Utilize statistical and analytical tools to analyze process data, identify root causes, and validate solutions
- Assist with Six Sigma Training and mentor Six Sigma Green Belt candidates.
- Drive change management efforts to ensure the successful implementation and sustainment of process improvements.
What We Look For:
- A minimum of 3 years experience in a Process Improvement role and a track record of successful continuous improvement projects. Experience with process improvement in transactional processes is preferred.
- Lean Six Sigma certification
- Proficiency in data analysis required to make effective decisions as well as a high comfort level in operating with and making recommendations with partial information
- Strong written communication skills and experience with using document writing to communicate project plans or strategy
- Bachelor's degree or equivalent work experience. Degree in a quantitative field a plus
- Good organizational, project management, and people skills, including a proven experience communicating key value messages to a variety of audiences.
- Ability to prioritize, problem solve, multitask, and work independently in a dynamic, rapidly changing workplace with a bias towards action.
- Strong soft skills, including the ability to face challenges with a positive attitude.
Compensation:
The salary pay range for this position is a base pay of $125,400 - $137,900+; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.