Patient Access Team Leader bei Mountain Valley Hospice

Patient Access Team Leader

Every Patient. Every Family. Every Time.

At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face – a serious, or even a terminal, illness. We help those with advanced illness cope with their day-to-day struggles, whether physical, emotional, social or spiritual. We also aspire to help our communities better understand end-of-life care. For those of us at Mountain Valley, there could never be a more important or rewarding job.

Mountain Valley Hospice

Mountain Valley Hospice is seeking an Patient Access Team Leader to lead the process from the first patient contact through admission. This role ensures that patients, families, and healthcare partners experience a seamless, timely, and compassionate transition into hospice care.

What You’ll Do

• Lead and coordinate the full access process, from initial inquiry through admission.
• Support and guide Referral Intake Specialists while providing oversight for the clinical and liaison functions that support admissions.
• Serve as the point of escalation for complex referrals, insurance authorizations, and admission challenges.
• Partner with clinical and administrative leaders to streamline workflows and improve patient access.
• Monitor team performance, documentation accuracy, and referral outcomes; provide feedback, coaching, and accountability.
• Manage scheduling and ensure adequate coverage, including participation in the on-call rotation as needed.

What We’re Looking For

• Minimum of 3 years’ experience in hospice, healthcare coordination, or physician office setting.
• Prior leadership or supervisory experience strongly preferred.
• Strong knowledge of referral and admissions processes, medical terminology, and insurance/authorization procedures.
• Proficiency with EMR systems and understanding of HIPAA compliance.
• Excellent organizational, communication, and problem-solving skills.
• Compassionate, patient-focused, and detail-oriented.

Why Join Mountain Valley Hospice? At Mountain Valley Hospice, you’ll be part of a mission-driven team that values kindness, excellence, and dedication. This is more than just a job—it’s a calling. You’ll have the opportunity to make a real impact every day, helping patients and their families find comfort and peace during life’s most difficult moments.

 At Mountain Valley, we are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills and abilities. Mountain Valley Hospice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws.