Release Delivery Manager bei None

The Release Delivery Coordinator ensures the regular delivery of projects and products in accordance with the VM software delivery lifecycle and Agile methodologies.  Forward plan the release windows and cycles across the portfolio of projects by managing risks and resolving issues that affect release scope, schedule, environments and quality.  Balances conflicting demands between operational support, development support and projects, allocates resources based on organizational priorities and capacity, and manages so as to achieve the benefits and goals identified.  Upholding morale and team performance in challenging circumstances.  

DUTIES & RESPONSIBILITIES

• Maintains the release schedule for all core services and ensure alignment across key partners, environments and vendors.
• Preparing and maintaining technical documentation to guide system users and to assist with the ongoing operation, maintenance, and preparation of the software release pre-production environments.
• Conduct Release Readiness reviews, Dress Rehearsals, Milestone Reviews, and Business Go/No-Go reviews.
• Maintains a release repository and manage key information such as build and release procedures, dependencies, and notification lists.
• Negotiate, plan and manage all release activities including scheduling, planning, tracking, and controlling the development and delivery process. 
• Work with technical leads to understand impacts of branches and code merges as well as collaborate with QA Testing team to ensure that the release transitions to production with zero to minimal defects.
• Lead a cross-disciplinary team to co-ordinate the Go-Live activities including the execution of the deployment plans and checklists
• Work with Senior IT staff members, managing risks and resolving issues that affect release scope, schedule, environments and quality. 
• Measure and monitor dress rehearsal cycle times, release cycle times, patch cycle times and continuously be looking for improvements.
• Develop and provide monthly release reporting on measures around key performance indicators such as errors, mean time to repair and downtime.
• Accountable for change management requirements including capturing and stowing of artifacts of the approval process for production applications.
• GW Salesforce ticket management (monthly GW requests, system availability ticket management, release support & ensuring signoff)
• Identify and resolve obstacles that hinder the team's progress. This may involve coordinating with other teams or stakeholders, as well as advocating for the team's needs.
• Work with the Product Owner to maintain a well-organized and prioritized Product Backlog. Assist in refining and decomposing user stories and other backlog items.
• Encourage a culture of continuous improvement within the team. Identify opportunities for process enhancement and drive positive change.
• Performs other duties or special projects as required or as assigned.

SUPERVISION EXERCISED

Functional supervision of a software release team of 7 to 10 information technology professionals which rotates with each release.

QUALIFICATIONS

• Bachelor's degree in computer science or other appropriate discipline, and 5 to 7 years of relevant data processing, programming and systems analysis/design experience, systems operations, or a combination of education and experience from which comparable knowledge and skills are acquired.  
• Certified Scrum Master (CSM) or equivalent Agile certification preferred.
• Experienced with the SAFe Agile/Scrum development methodology using Agile tools (e.g. Jira, Rally, Confluence, etc.). 
• AWS experience is a major plus especially experience beyond the common services (e.g. EC2, S3). 
• Strong communication and coaching skills with the ability to guide and align efforts through servant leadership
• Excellent research, analytical and problem-solving skills.
• Relevant insurance industry experience preferred.
• Ability to deal with a wide variety of company personnel, including senior management, as well as outside vendors and consultants.
• Strong research, planning, administrative, organizational and supervisory skills. 
• Strong ability to learn and adapt to the organization’s goals, objectives, and environment.
• Highly self-motivated and directed and able to effectively operate in demanding situations.
• Excellent written and verbal communication skills.

PHYSICAL DEMANDS/WORKING CONDITIONS

• Predominately sedentary office position with high frequency of keyboarding/computer work required,
• Off-hour and weekend work will be required.
• The physical demands are minimal and typical of similar jobs in comparable organizations.
• The work environment is representative and typical of similar jobs in comparable organizations.

The salary range reflected is a good faith estimate of base pay for the position.  In addition to base salary, this role is incentive compensation and benefits eligible, and individual salary will ultimately be determined based on individual experience, skills, qualifications and geographic location.