Automated Warehouse Systems Support Technician (Mason, US, 45039) bei None

Job Summary: The ASRS Technician provides maintenance and operational support for the Automated Storage/Retrieval System (ASRS) and ancillary equipment.  This includes timely completion of preventative, corrective and emergency system troubleshooting under the direction of management.

Key Accountabilities:

• System administration of the ASRS application/environment.
• Maintain regular (daily/ weekly / monthly) system monitoring and checks logs.
• System Performance Monitoring on System Application Level (PRODIS, WVS, WSS, MFC, OPM, LBS).
• Conduct and log root cause analysis - fault finding and diagnosis (e.g. De-bugging) when problems arise.
• Fault recovery and resolution. (Incident Management).
• Provide technical support for the operations teams.
• Report generation and statistical/trend analysis.
• Ensure system is working at optimal capacity.
• System monitoring (order flow, picking performance, material flow).
• Coordinate with third parties when system troubleshooting is necessary (E.g. Hewlett-Packard, Witron, etc.).
• Assist with Software up-grades from internal and external vendors.
• Train end users as necessary.
• Monitoring of the EDI interface between the ASRS and SAP.
• Other duties assigned by management

Knowledege & Skills: 

• Equivalent experience and/or degree in Computer Science or Information Technology
• Experience with system applications and architecture (especially warehousing applications) in a network environment
• Analytical nature and able to problem solve
• Able to prioritize multiple tasks and work load
• Practical attitude and ability to learn new skills and tasks
• Good verbal and written communication skills
• Familiarity with Windows Operating System
• Proficient with Office Products – Word, Excel etc..
• Familiarity with Remote Access Tools – E.g. Windows Remote Desktop, PC Anywhere, VNC
• Experience with database structures (E.g. – Oracle, MS Access, MS SQL server)
• Preferred: Object Orientated Programming Language – E.g. C++, JAVA, .NET
• Preferred: Rapid Application Development tool or GUI orientated language – E.g. Visual Basic