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Customer Service Representative bei Dermatology Partners

Dermatology Partners · West Lawn, Vereinigte Staaten Von Amerika · Onsite

31.200,00 $  -  35.360,00 $

Jetzt bewerben

Description

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

  • No Nights or Weekends
  • Growth Opportunity 
  • Medical, Dental, and Vision Insurance 
  • PTO & Paid Holiday’s  
  • 401 (k) with 4% employee match-Fully Vested 
  • Company paid Life Insurance
  • Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance 
  • Employee Discount
  • Referral Bonus 
  • Employee Appreciation Day: Dorney Park in Fall
  • Employee Assistance Program (EAP)


Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are:

  • Grow Together
  • Seize Opportunity from Struggle
  • Outcome Over Ego
  • Commitment to Serve
  • Do The Right Thing 


What your responsibilities will be as a Customer Service Representative:

  • Providing excellent customer service to patients, Providers, and all team members through the organization 
  • Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing 
  • Handling Inbound and outbound calls from external and internal sources 
  • Transferring calls to the appropriate department and taking detailed information to relay to the recipient  
  • Completing call reports and logs and researching billing issues 
  • Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
  • Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests 
  • Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls. 
  • Recommending process improvements and researching misapplied payments 
  • Assisting Providers with Virtual Medical Assistant system 
  • Other duties as assigned 

Requirements

What we look for:

  • Call Center experience (1 year minimum in a high volume inbound call center) -Medical experience back ground is a Plus!
  • Works well in a fast-paced environment taking up to 100 calls during peak times 
  • Fluency in computer systems and a variety of software packages with the ability to learn new systems 
  • Excellent written and verbal communication with a high level of accuracy 
  • Organized, punctual, and detail oriented 
  • Having the ability to stay calm and professional when navigating challenging calls 

**There is a 2 to 3 week training period where Representatives will be scheduled 8:30-5. When the training has been completed the shift will be 9:30-6.**

**Salary range of $15.00-$17.00 per hour (commensurate with experience)**


Jetzt bewerben

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