Program Specialist 2 (Admissions Specialist) bei Green River College, WA
Green River College, WA · Auburn, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Auburn
About the Department
This position plays a critical role in safeguarding the integrity of Green River College's admissions and enrollment processes. The Program Specialist 2 will focus on identifying, investigating, and mitigating potential admission and enrollment fraud, in alignment with the State Board for Community and Technical Colleges (SBCTC) fraud prevention guidelines. This role supports the Office of the Registrar by analyzing application patterns, verifying student identities, and collaborating with internal and external stakeholders to ensure compliance and protect institutional resources.
This position also provides backup coverage for customer service modalities as needed, delivering inclusive, professional support across in-person, phone, email, and virtual platforms. It requires a high level of confidentiality, attention to detail, and the ability to communicate effectively and empathetically with a diverse student population.
ABOUT THE COLLEGE:
Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.
COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:
We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.
The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.
Position Duties
Fraud Prevention & Admissions Duties:
- Monitor and analyze student applications for indicators of potential fraud using established protocols and evolving patterns.
- Conduct identity verification processes in accordance with SBCTC guidelines and institutional policies.
- Collaborate with departments such as Financial Aid, Student Financial Services, and IT to investigate and resolve suspected fraudulent activity.
- Maintain accurate documentation of investigations and outcomes for audit and reporting purposes.
- Develop and refine fraud detection workflows and contribute to training materials for department staff.
- Communicate with suspected applicants in a professional, tactful, and de-escalatory manner.
- Stay informed of emerging fraud tactics and recommend proactive countermeasures.
- Participate in SBCTC fraud prevention training and contribute to institutional reporting obligations.
- Process admissions applications for domestic students including new, Running Start, returning, and Transitional Studies.
- Process coding in the student management system and send communications for all admissions information including, but not limited to, missing admissions information, residency classifications, and identity verifications.
- Process, scan, and file admissions documents according to the office’s SOPs.
Enrollment and Customer Service Duties:
- Provide inclusive, equitable and professional customer service to students, staff, faculty and community members
- Assist customers in all modalities: in-person, phones, email, and virtually
- Use College resources (College website, ctcLink, catalog, and student handbook) to assist customers
- Explain college policies, procedures, and program information in a friendly, caring and informative manner
- Refer inquiries appropriately and accurately across departments.
- Distribute information in compliance with FERPA, SBCTC and GRC policies, procedures, and guidelines
- Provide options and help customers locate needed information
- Collect and process documents in accordance with our service level agreements
Diversity, Equity, and Inclusion Responsibilities:
- Maintain productive work relationships while considering multiple perspectives.
- Demonstrate awareness of others’ social identities (e.g. race, gender, disability status, religion, etc.) and their relevance in the workplace.
- Resolve cross-cultural conflicts effectively.
- Articulate the department and division’s commitment to diversity, equity and inclusion and the reasons for its importance.
- Promote a respectful, diverse, equitable and inclusive work environment in which concerns are addressed effectively.
- Form respectful relationships with individuals and organizations representing diverse constituencies
- Seek regular input to better understand diversity, equity and inclusion issues
- Promote a collaborative workplace climate that recognizes, celebrates, and rewards diversity, equity and inclusion.
- Recognize and address incidents of explicit and implicit bias in the workplace.
- Hold team members accountable for problematic behavior.
- Actively participate in advancing diversity, equity, inclusion, and racial justice initiatives, workshops and learning opportunities.
- Related duties as required to support the goals, objectives and mission of the department, division and college.
Minimum Qualifications
Minimum Qualifications:
High school graduate or equivalent
Two (2) years' experience or equivalent education/experience
Attention to detail required
Demonstrated competency in and verbal communication, interpersonal skills, and the ability to work positively with stakeholders from other offices/departments
Ability to troubleshoot, research, resolve, and recall information required
Ability to multitask, and remain customer-focused, in a high-traffic environment
Expertise in MS Office, specifically Word, Excel, SharePoint and Teams
Preferred Qualifications:
Associates degree
Prior PeopleSoft experience
Previous work experience with federal and/or state admissions, enrollment and residency rules, regulations, and policies
Bi-lingual in one of the top 5 languages in Green River’s service area: Spanish, Vietnamese, Chinese, Somali, or Russian/Ukrainian
Other Qualifications
WORKING CONDITIONS:
Must have the ability to sit for prolonged period of time at a desk/computer workstation
Frequent repetitive arm, hand, and finger motions
Frequent use of computer and exposure to terminal screen in performing work assignments
Work in an office setting with frequent interruptions
Must be able to maintain “regular and predictable attendance”
May need to carry, lift or move equipment/supplies up to 20 lbs
Work schedule: M-F, 8am – 5pm
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link:https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
Equal Opportunity Employer and Statement of Non-Discrimination: Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory, physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or the use of a trained guide dog or service animal.
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
For students/employees/public/visitors/applicants:
Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion Jetzt bewerben
