Customer Success Specialist bei Insperity

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on Glassdoor’s “Best Places to Work in the U.S. 2024” list, and U.S. News & World Report’s “Best Companies to Work for 2024” list. In addition, we have been recognized for having one of the country’s Top 50 Midsize Early Talent Programs by RippleMatch’s 2024 Campus Forward Awards. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

This position is responsible for the cultivation, administration, and maintenance of the customer relationship. Builds relationships with customers through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust.

Responsibilities:

· Communicates proactively with Business Performance Solutions (BPS) customers to ensure strategic plans are developed, monitored and delivered to BPS customers.

· Acts as a trusted advisor to customers on how to leverage all aspects of BPS product offerings.

· Handles minor training issues with end users and minor configuration changes.

· Triages requests from end users for assistance with software solutions.

· Determines when to escalate issues to other departments and resources based on a thorough needs assessment.

· Communicates customer feedback to internal stakeholders, including clear documentation on feature requests.

· Assists the Technical Support team as needed.

Qualifications:

· Demonstrated strong commitment to exceptional customer service.

· Demonstrated strong commitment to a team environment and a client focus.

· Demonstrated well-developed verbal and written communication skills.

· Ability to develop an independent viewpoint and present a compelling business case to support recommendations.

· Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.

· Ability to self-motivate and self-direct.

· Possesses strong time management and organizational skills.

· Looks for opportunities to sustain regular contact with clients and improve client retention.

· Demonstrated expertise within functional discipline.

· Maintains courteous, professional and effective working relationships with employees at all levels of the organization.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.