Senior Client Contact Center Representative bei Securian Canada
Securian Canada · Montreal, Kanada · Hybrid
- Professional
- Optionales Büro in Montreal
Working as a Senior Call Center Representative means collecting, analyzing and interpreting information in order to assist clients with their insurance underwriting and claims processes (disability, death, critical illness).
Come join our teams in the Insurance Underwriting and Claims Assistance Centre and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.
Our Client Contact Centre is open Monday, Tuesday and Friday from 8:30 a.m. to 5:00 p.m. , Wednesday and Thursday from 8:30 a.m. to 8:00 p.m.
What you will do
- Complete insurance and medical questionnaires with clients so their insurability can be assessed;
- Handle client calls about insurance claims;
- Collect the information needed to analyze requests;
- Assess needs and addressing each request in a professional, friendly and timely manner;
- Raise and vet ideas and trends to promote continuous improvement;
- Maintain up to date knowledge products and services and attend appropriate development courses on an ongoing basis.
What you will bring
- High school diploma.
- Customer service, minimum of 2 years experience.
- Exceptional active listening and great verbal and written communication skills in both languages French and English.
- Understanding of medical terminology (e.g., CLSC, medical secretary, patient attendant, service user, pharmacy).
- Ability to determine the level of importance of information received from clients.
- Well organized individual with attention to detail.
- Must have a positive attitude and commitment to quality service.
- Ability to remain calm under pressure.
- Must be a strong team player.
Why join?
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
- Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
