Customer Support Agent With English (Santa Cruz de Tenerife, ES) bei Atos

Responsibilities:

• Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
• Identify, evaluate and prioritize customer issues and complaints.
• Analyze customer problems and develop effective resolution plans.
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
• Evaluate new services, processes and technologies introduced at the helpdesk.
• Participate in training programs to support new technologies, procedures and customer service enhancements.
• Collaborate with departmental staff to promote and maintain strong customer service values.
• Escalate unresolved issues to support leads or designated service groups.

Requirements:

• Languages: Proficiency in English (mandatory).
• Skills: Basic PC skills, excellent communication abilities.
• Availability: Willingness to work in shifts (7x24, 40 hours per week).
• Experience: No specific experience required; initial training will be provided.
• Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.