Service Coordinator EMEA (68493) bei Whirlpool Corporation
Whirlpool Corporation · Strombeek-Bever, Belgien · Onsite
- Professional
- Optionales Büro in Strombeek-Bever
Career Opportunities: Service Coordinator EMEA (68493)
Requisition ID: 68493
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
This role in summary
Are you a highly motivated professional with a passion for driving excellence in service operations? We are seeking a Service Coordinator to optimize our service network across EMEA. In this role, you will lead improvement projects, manage key relationships with partners, and leverage your analytical skills to drive continuous improvement and strategic initiatives.
Your responsibilities will include
- Coordinate the service network performance throughout the EMEA region (approx 50 partners)
- Conduct Business reviews, own the relationship with the network partners
- Initiate, coordinate or lead improvement projects
- Control and evaluate repair & related flows (transportation, product exchanges, …)
- Coordinate system training and communication
- Control product safety incident flows throughout EMEA
- Own EMEA defective product coding and analysis
- Participate in different, broad quality related projects supporting the global and regional CS team
- Lead repair centralization initiatives
- Drive continuous improvement and lean initiatives (safety, quality, velocity, cost & productivity)
- Follow up and understand data, build reports, report out, advise and take action accordingly
- Build and Monitor KPI’s and dashboard in order to drive change
- Lead the way for other EMEA service centers by best practice sharing
- Support the management of a budget of approx $ 3M
- Lead contract discussions, including SLA and bonus malus clauses
- Interact and support the collaboration with internal & external stakeholders
- Develop a strategic vision to take our service organization to a next level
Minimum requirements
- Bachelor or Master's degree in Economics, Applied Economics, or (Industrial) Engineering.
- Lean certification (e.g., Green Belt) is a plus.
- Approximately 3 years of relevant quality or service management experience.
- Very strong analytical and communication skills.
- Fluent in English is a must.
- Ability to work cross level and cross departmentally.
- Experience in managing service organizations and/or 3rd parties in general.
- Very good knowledge of MS Excel or Google applications, SAP knowledge is a plus.
- Motivated enthusiast willing to take it to the next level.
- Initiate, follow up, chase and get things done-mentality.
- Proactive, stress resistant, able to multitask and flexible.
- Very strong sense of responsibility and autonomy, working on a report out basis.
- Travel up to 5%.
What we offer
A competitive salary, bonus and other extra legal advantages that will enable you to fully self develop in an international team taking care of customers, products and services in the whole European, African and Middle East territory. Your responsibilities, ownership and a variety of tasks will start as of day 1 with the ability and freedom to lead, develop and shape your department with a dynamic link to the global quality organization, allowing you to grow nationally or internationally.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Requisition ID: 68493
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
This role in summary
Are you a highly motivated professional with a passion for driving excellence in service operations? We are seeking a Service Coordinator to optimize our service network across EMEA. In this role, you will lead improvement projects, manage key relationships with partners, and leverage your analytical skills to drive continuous improvement and strategic initiatives.
Your responsibilities will include
- Coordinate the service network performance throughout the EMEA region (approx 50 partners)
- Conduct Business reviews, own the relationship with the network partners
- Initiate, coordinate or lead improvement projects
- Control and evaluate repair & related flows (transportation, product exchanges, …)
- Coordinate system training and communication
- Control product safety incident flows throughout EMEA
- Own EMEA defective product coding and analysis
- Participate in different, broad quality related projects supporting the global and regional CS team
- Lead repair centralization initiatives
- Drive continuous improvement and lean initiatives (safety, quality, velocity, cost & productivity)
- Follow up and understand data, build reports, report out, advise and take action accordingly
- Build and Monitor KPI’s and dashboard in order to drive change
- Lead the way for other EMEA service centers by best practice sharing
- Support the management of a budget of approx $ 3M
- Lead contract discussions, including SLA and bonus malus clauses
- Interact and support the collaboration with internal & external stakeholders
- Develop a strategic vision to take our service organization to a next level
Minimum requirements
- Bachelor or Master's degree in Economics, Applied Economics, or (Industrial) Engineering.
- Lean certification (e.g., Green Belt) is a plus.
- Approximately 3 years of relevant quality or service management experience.
- Very strong analytical and communication skills.
- Fluent in English is a must.
- Ability to work cross level and cross departmentally.
- Experience in managing service organizations and/or 3rd parties in general.
- Very good knowledge of MS Excel or Google applications, SAP knowledge is a plus.
- Motivated enthusiast willing to take it to the next level.
- Initiate, follow up, chase and get things done-mentality.
- Proactive, stress resistant, able to multitask and flexible.
- Very strong sense of responsibility and autonomy, working on a report out basis.
- Travel up to 5%.
What we offer
A competitive salary, bonus and other extra legal advantages that will enable you to fully self develop in an international team taking care of customers, products and services in the whole European, African and Middle East territory. Your responsibilities, ownership and a variety of tasks will start as of day 1 with the ability and freedom to lead, develop and shape your department with a dynamic link to the global quality organization, allowing you to grow nationally or internationally.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Requisition ID: 68493
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
This role in summary
Are you a highly motivated professional with a passion for driving excellence in service operations? We are seeking a Service Coordinator to optimize our service network across EMEA. In this role, you will lead improvement projects, manage key relationships with partners, and leverage your analytical skills to drive continuous improvement and strategic initiatives.
Your responsibilities will include
- Coordinate the service network performance throughout the EMEA region (approx 50 partners)
- Conduct Business reviews, own the relationship with the network partners
- Initiate, coordinate or lead improvement projects
- Control and evaluate repair & related flows (transportation, product exchanges, …)
- Coordinate system training and communication
- Control product safety incident flows throughout EMEA
- Own EMEA defective product coding and analysis
- Participate in different, broad quality related projects supporting the global and regional CS team
- Lead repair centralization initiatives
- Drive continuous improvement and lean initiatives (safety, quality, velocity, cost & productivity)
- Follow up and understand data, build reports, report out, advise and take action accordingly
- Build and Monitor KPI’s and dashboard in order to drive change
- Lead the way for other EMEA service centers by best practice sharing
- Support the management of a budget of approx $ 3M
- Lead contract discussions, including SLA and bonus malus clauses
- Interact and support the collaboration with internal & external stakeholders
- Develop a strategic vision to take our service organization to a next level
Minimum requirements
- Bachelor or Master's degree in Economics, Applied Economics, or (Industrial) Engineering.
- Lean certification (e.g., Green Belt) is a plus.
- Approximately 3 years of relevant quality or service management experience.
- Very strong analytical and communication skills.
- Fluent in English is a must.
- Ability to work cross level and cross departmentally.
- Experience in managing service organizations and/or 3rd parties in general.
- Very good knowledge of MS Excel or Google applications, SAP knowledge is a plus.
- Motivated enthusiast willing to take it to the next level.
- Initiate, follow up, chase and get things done-mentality.
- Proactive, stress resistant, able to multitask and flexible.
- Very strong sense of responsibility and autonomy, working on a report out basis.
- Travel up to 5%.
What we offer
A competitive salary, bonus and other extra legal advantages that will enable you to fully self develop in an international team taking care of customers, products and services in the whole European, African and Middle East territory. Your responsibilities, ownership and a variety of tasks will start as of day 1 with the ability and freedom to lead, develop and shape your department with a dynamic link to the global quality organization, allowing you to grow nationally or internationally.
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
