Customer Experience Host bei Army and Air Force Exchange Service (AAFES)
Army and Air Force Exchange Service (AAFES) · Guam, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Guam
Job Description
As a Self-Checkout Attendant, your enthusiasm for helping customers will ensure a smooth and positive checkout experience. You’ll assist customers with scanning items, applying discounts, and resolving any issues that may arise, all while creating a welcoming environment. Your ability to multitask, provide guidance, and build connections will make you an essential part of their shopping experience.
We offer flexible scheduling, shift differential/holiday pay, you’ll also have access to the base and its facilities, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Self-Checkout at the Exchange?
Job Qualifications
We offer flexible scheduling, shift differential/holiday pay, you’ll also have access to the base and its facilities, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Self-Checkout at the Exchange?
- Greet each customer with eye contact and a genuine smile to create a welcoming experience.
- Acknowledge customers promptly when they arrive at the self-checkout area to let them know assistance is available.
- Assist customers with the checkout process, including applying discounts, resolving register or scanning issues, and ensuring transactions are completed accurately and efficiently.
- Provide guidance on proper bagging procedures and offer support with large or heavy items as needed.
- Maintain awareness of the self-checkout area to proactively assist customers and ensure a smooth flow of transactions.
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Employment Category
Intermittent
Job Tier
0
Job Qualifications
Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
No
Facility Name
JRM-ANDERSEN MAIN STORE
Job Type
Hourly
Salary Minimum
$15.00
Salary Maximum
$18.15
Exchange Location
Guam - - Andersen AFB
Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.
Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.
Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Reports complaints, shrink issues, and problems with products, services, and work areas.
Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.
Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Reports complaints, shrink issues, and problems with products, services, and work areas.
Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
