Customer Service Advisor - Hybrid in Little Island bei Capita Ireland

*To be considered for this role, you must reside within the Republic of Ireland.

Capita Ireland is recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and our office in Little Island.

You will join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.

During your 8-week training and grad bay period, you will work full-time in our Little Island office. Therefore, it is essential that you can commute easily to our office. After training and grad bay, you will work hybrid, spending 2 days per week in the office and the remainder at home.

You will work across Monday to Sunday between the hours of 8 am to 8 pm, totaling 40 hours per week.

Our office address is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50.

Applicants will be contacted around the 15th of August 2025. Please keep a lookout.

Job title:

Customer Service Advisor - Hybrid in Little Island

Job Description:

What you’ll be doing: 

• Handle a high number of customer queries via telephone, up to 60 calls per day.
• Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
• Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for: 

• Previous experience working in similar environment
• Being highly methodical with a thorough attention to detail
• Strong communication skills and the ability to build rapport with all callers
• Having excellent organisational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you? 

You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.  You’ll join a team where successes are celebrated and your ideas are heard.  There are opportunities within Capita Ireland to develop your skills and progress your career. 

• €28,080 per annum 
• 22 days holidays plus the opportunity to purchase additional leave
• access to Wrkit – giving you access to lifestyle savings, & discounts
• cost of eyecare vouchers for eye examinations and money towards glasses if required
• access to Capita pension scheme
• access to Employee Assistance Programme
• life Assurance Benefit
• cycle2work scheme….and plenty more

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you. 

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

Permanent Jetzt bewerben