Homeoffice Resource Specialist-General Agency bei Nexben

Resource Specialist-General Agency

About Nexben

Nexben stands at the cutting edge of the fintech industry, reshaping the landscape of health and wealth benefits. With a dedication to simplifying complex processes, we empower individuals to take control of their financial destinies. Join us in our mission of creating a better world through technological empowerment and community inclusivity.

Role Overview

Are you a detail-oriented professional with a knack for organization and a passion for delivering exceptional service? Join our General Agency team as a Resource Specialist and play a vital role in supporting internal and external business partners.

What You’ll Do:

• Serve as the first point of contact for incoming requests, ensuring a smooth and professional customer experience.
• Provide analytical support to help drive informed decision-making.
• Efficiently route and assign work to the appropriate team members to maintain workflow efficiency.

This seasonal position begins in September 2025 and concludes in January 2026. It is perfect for someone looking to make a meaningful impact in a dynamic, fast-paced environment.

What We’re Looking For:

• Strong communication and organizational skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• A proactive, team-oriented mindset.

Key Responsibilities:

• Ability to work independently and self-motivate
• Assist in maintaining and monitoring data for established customers
• Demonstrates ability to handle a large volume of service requests accurately in an effective manner with close attention to detail
• Maintain a current and thorough knowledge of all aspects of Carrier and Business Partners, and the insurance services group structure
• Maintain customer files and records
• Maintain quality control standards for all assignments of work, focusing on accuracy and timeliness
• Maintaining cross-training knowledge in other insurance services group teams
• Provide a high-level review of the paperwork received and contact the customer if information is missing
• Responsible for the “first touch” of customer service, manage incoming inquiries and either provide a prompt solution or assign to an appropriate team member
• Understand and utilize available resources, systems, and contacts, both internally and externally
• Support other functions as assigned.

Qualifications:

• High School Diploma or equivalent recommended
• Experience in customer service preferred.
• Knowledge of Commercial healthcare insurance preferred

Ready to be the go-to person who keeps everything running smoothly? Join the Nexben team and contribute to our transformative journey in the fintech industry. We believe in technology's potential, the community's strength, and your ability to make a significant difference.

About Us

Welcome to Nexben: Where We Make Lives Better

At Nexben, we're in the business of making people's lives better. We believe in technology's transformative power when harnessed to enhance your health and wealth decisions. With a focus on people and their everyday experiences, we're here to challenge the status quo and reshape the landscape of health benefits. Our mission is clear: we're changing lives, whether it's for your neighbors, coworkers, or even the person you chat with at the grocery store.

What We Do

At Nexben, we simplify the complex so you can focus on what truly matters. Our cutting-edge financial technology empowers individuals to take control of their finances and expand their freedom of choice. With our simple, effective, accessible administrative and payment solutions, you can make wise financial decisions and live fully.

Culture and Community

We believe that we're better together. Nexben thrives on a culture that we are immensely proud of. Our strength comes from the diversity and talent of our people, who can be their authentic selves in an environment that champions equity and inclusivity. We listen attentively, constantly educate ourselves, and actively engage with others.

Leading the Way in Fintech

Nexben stands at the forefront of the fintech revolution in the benefits industry. Our financial technology solutions empower people to take control of their financial destinies, offering them unparalleled freedom of choice. Our administration and payment engine is a game-changer, facilitating seamless distribution and reconciliation of payments among all stakeholders. We've transformed the benefits landscape from a one-to-one transaction model to Nexben's groundbreaking many-to-many solution.

In everything we do, Nexben is committed to helping you lead a better life, whether it's through financial empowerment or building a more inclusive community. Join us on this journey, and let's make the world a better place together.

Additional Information

Click the position title for an overview of the position. The entire job description will be under attachments if one is available.

Make sure your resume provides a professional or personal reference. Information for a professional or personal reference should include their name, city, state, phone number, and years known.

Benefits

• This position is not eligible for benefits but has access to the employee welfare program.

Essential Job Functions

Essential functions, according to the Americans with Disabilities Act, may include any of the duties, knowledge, and skills outlined in this job description. This list is illustrative and is not a comprehensive listing of employees’ functions and duties in this position. Employees must be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function.

Non-Discrimination

Nexben will not discriminate against anyone based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, or veteran status. We are an Equal Opportunity Employer.

Americans with Disabilities Act accommodations 

Assistance with the application process may be requested through a People Operations Team Member at 616.765.2177.

Colorado Equal Pay Transparency Rule

The salary range is displayed in compliance with the Colorado Equal Pay for Work Act. This range is an estimate based on potential employee qualifications, operational needs, and other considerations permitted by law.