Counter Sales bei Fenix Parts

About the Role:

The Counter Sales position in the wholesale trade industry is pivotal in ensuring seamless customer interactions and efficient transaction processing at the point of sale. This role involves directly engaging with customers to understand their needs, provide product information, and facilitate purchases, thereby driving sales and fostering customer loyalty. The successful candidate will manage inventory inquiries, process orders accurately, and coordinate with warehouse and delivery teams to ensure timely fulfillment. Additionally, this role requires maintaining a clean and organized sales counter, handling cash and electronic payments securely, and resolving any customer issues promptly and professionally. Ultimately, the Counter Sales associate contributes significantly to the overall customer experience and operational efficiency of the wholesale business in Los Angeles, CA.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in retail or wholesale sales, preferably in a customer-facing role.
• Basic proficiency with point-of-sale (POS) systems and cash handling.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and perform light physical tasks such as lifting merchandise.

Preferred Qualifications:

• Experience working in the wholesale trade industry.
• Familiarity with inventory management software.
• Bilingual abilities, particularly in Spanish and English.
• Customer service certification or related training.
• Knowledge of product lines relevant to the wholesale business.

Responsibilities:

• Greet and assist customers promptly and courteously at the sales counter.
• Provide detailed product information and recommendations based on customer needs.
• Process sales transactions accurately using point-of-sale systems, including cash handling and electronic payments.
• Manage inventory inquiries and coordinate with warehouse staff to ensure product availability and timely order fulfillment.
• Maintain cleanliness and organization of the sales counter and surrounding areas.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Assist in receiving and stocking merchandise as needed.
• Maintain accurate records of sales and customer interactions.

Skills:

The required skills such as effective communication and proficiency with POS systems are essential for interacting with customers and processing transactions efficiently on a daily basis. Strong interpersonal skills enable the associate to build rapport with customers, understand their needs, and provide tailored product recommendations. Organizational skills are used to maintain the sales counter and manage inventory inquiries, ensuring a smooth workflow. Preferred skills like bilingual communication enhance the ability to serve a diverse customer base, improving overall customer satisfaction. Additionally, familiarity with inventory management software supports coordination with warehouse teams, contributing to accurate order fulfillment and inventory control.