Customer Service Representative bei None

Title: Customer Service Represnentative (CSR)

Compensation: Non-exempt (hourly)

Location Direct Report: Branch Operations Manager

Corporate Direct Report: President or Secretary/Treasurer

Summary of Responsibilities:

The primary responsibility for Customer Service Representative is to provide timely and professional customer service to Kenco Hydraulics customers while also supporting Kenco Sales through effective communication and excellent organization and time management skills.

Job Duties Include:

· Responsible for assisting phone and walk-in customers.

· Assist Service customers, determine needs, and work closely with service department to facilitate seamless prompt and courteous customer service.

· Ability to generate quotes, process and enter orders, contact vendors, update records and track orders as necessary, process returns, navigate ERP(p21) system to interpret pricing structure and utilize support system. Interpret and ensure proper execution of standard operating procedures and policies.

· Manufacture hose assemblies, tubing, and other assemblies as needed.

· Support Account Managers and respond in a timely manner with price, availability, product specifications, order status and other information as required.

· Achieve productivity and sale goals

· Multitask on multiple projects at once.

· Maintain clean organized workstations and showroom; replenish stock products as needed.

· Assist with mentoring and training of new hires in the same department.

· Attend product training and seminars if available.

· Possibly work Saturdays as part of a rotation schedule.

· Work with all departments to create a friendly, inviting, positive team environment.

· Other duties assigned by Management.

Skills/Qualifications: Exceptional Customer Service; Strong Communication Skills; Problem Solving; listening and phone skills; computer proficiency; Multitasking; basic understand of hydraulics; works well under pressure; Goal Oriented; Dedication to Excellence.