IT Operations Specialist - Othello, WA (Othello, US) bei DÖHLER – Natural Food & Beverage Ingredients - DÖHLER

Our IT Operations Specialist plays a critical role in maintaining the continuity and efficiency of computer system services for end users. This role provides technical expertise, assistance, and hands-on support for hardware, software, and workstation-related issues. The ideal candidate will be customer-focused, detail-oriented, and comfortable working in a fast-paced environment to resolve technical problems and support IT operations.  This is a full time, onsite position based in our Othello, WA manufacturing facility.

Your Responsibilities:

• Monitor and manage incoming service requests using the OTRS ticketing system, including creating/resolving tickets in accordance with our standard SLA’s. 
• Provide Tier 1 technical support and resolve common hardware, software, and connectivity issues with printers, computers.
• Perform imaging, deployment, and asset management for IT equipment.
• Directly involved with infrastructure upgrades including set up and configure workstations including PCs, monitors, docking stations, and terminals.
• Add and configure new devices on the network using MAC filtering, ensuring compliance with network security protocols and centralized device management standards 
• Deliver clear technical assistance and documentation to end users.
• Ensure proper workstation cable management and physical setup to maintain an organized and efficient workspace.
• Assist with the procurement of new technology/equipment aligned to project initiatives 

Salary/ Pay Range - $78,000-$85,000 
The compensation range provided reflects the expected base compensation only and does not include potential bonuses, incentive plans, or benefits.  An individual’s final compensation offer will be based on a variety of factors, including but not limited to education level, relevant experience, training, and geographic location.  

Your Profile: 

• Highschool diploma/GED with 3-5 years of experience in a Help Desk or IT support role
• Associate’s/ Bachelor’s degree in a Computer Technology/ related field strongly preferred
• Proficiency in basic hardware/software troubleshooting
• Familiarity with ticketing systems (e.g., OTRS/ Service Now or similar)
• Strong communication and customer service skills
• Ability to manage workstation setups, cable organization, and IT asset tracking

We offer:

• Comprehnsive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
• 401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Sick time- Is accrued at 1 hour for every 40 hours worked, in compliance with Washington State law 
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real difference